What is Client Savvy?

be different

Deliver Amazing Client Experiences and Stand Apart

listen like no one else listens

“We talk to our clients” doesn’t make you different. Create a listening plan based on timely, regular feedback to give each client a voice. Then take action, turning insight into value creation for your client (and your firm). Our Client Feedback Tool helps you ask, analyze, and track follow-up.

design your service experience

All firms work to create great solutions for their clients. Smart firms spend a portion of that time designing the service experience the client encounters: service that expresses empathy, anticipates needs, and introduces innovative approaches that make you shine.

Put Client strategy at your core

Client Savvy firms bias their thinking toward the client and promote a culture of client centricity. Our clients are twice as likely to be recommended by their clients, three times as likely to realize above-average financial returns, and they more consistently attract and retain the best employees.

What your peers say

Our clients speak for themselves

“In general, we show our aggregated client scores over the last 180 days. Usually that’s enough, but if we’re working with a new part of an existing client or offering a new service line, we’ll get more specific, and show examples of feedback from other sources within that client.

On one occasion, we had a prospective client say ‘you could be making this up.’ We took them into our website, showed him our surveys, and they looked at it and were amazed. We showed them a low score, clicked on that score. Here’s our explanation and our follow-up to that score. It blew them out of the water.”

Watch Lee tell his story.

Lee Jordan, Operations Manager, GATE, Inc.

“In just the first four months of this program, we identified five clients at risk worth $1.3 million annually. Simply discovering there were problems before the client left allowed us to right the course in each case. I’m happy to report that we are now performing work that meets and exceeds expectations for all five.”

Exclusive: Watch Kleinfelder’s presentation at the CXps Conference

Former VP Marketing and Communications, Kleinfelder

“Customer Experience is a concept that everyone is talking about these days. We are trained to focus primarily on the technical and too often forget about service: the importance of a positive, enjoyable, rewarding customer experience.  We’ve worked with Client Savvy since 2008 and it has been extremely successful at driving a sense of stewardship of the customer to every member of our team.  We’ve seen a big boost in both customer and employee satisfaction.  And it is a terrific, robust management aid – allowing us to stay well ahead of issues before they can develop into problems.   I’m a big fan.”

Chris Browne, Senior VP, HOK

“We had a meeting with the CEO of a major client. We were able to demonstrate our excellence serving his team with feedback from over 22 events from 285 different people within his organization. He didn’t believe at first how positive the results were. The CEO not only didn’t believe us, he sent a memo to his staff requiring them to give us more feedback. Now our response rate increased by 50%, and our results actually improved. This data really helped us make an impact in a very difficult environment.”

Watch Pat tell his story.

Pat Edwards, Regional Manager, Burns & McDonnell

6601 Six Forks Rd. Suite 130

Raleigh, NC 27615

866 433 7322

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