by Blake Godwin | Aug 28, 2018 | Client Loyalty, Client Success, Growth Strategy
“Our firm is committed to taking the time to understand each customer’s business objectives, both immediate and long-term. We focus on creating value-added, quality solutions based on those objectives through developing and maintaining a partnering mindset on every...
by Brad Porterfield | Aug 13, 2018 | Client Experience Strategy, Client Success, Feedback and Analytics, Relationship Building
“I laughed.” That’s what Forrester CEO, George Colony said he did when he saw the “instant customer feedback buttons’ at Heathrow Airport. It’s not as if a frowny face, a smiley face, and a straight face are exactly sophisticated. In his post, Real-Time Customer...
