In 2012, Client Savvy’s Client Feedback Tool began to implement the Net Promoter Score (NPS) survey as an option in our client’s General Satisfaction feedback requests. Since then, clients with an average year-over-year NPS of greater than 65 have surpassed the average NPS for professional services firms of 58(according to Forbes). Here is a quick look […]

A Culture-Obsessed Quantum Change or a Hologram? Leaders of professional services firms are tasked with implementing Client Experience (CX) programs. Then again, they are often looking for the best way to implement CX without distraction from the day-to-day business operations.  In some cases, CX leaders strapped with low levels of executive and employee support, feel […]