by Ryan Suydam | Sep 20, 2018 | Client Experience Strategy, Feedback and Analytics, Growth Strategy
In 2012, Client Savvy’s Client Feedback Tool began including the Net Promoter Score/Ultimate Question survey methodology as an option for our clients to use in their General Satisfaction feedback requests. Since then, our clients, with an average NPS score...
by Jamie Spreitzer | Sep 13, 2018 | CX Leadership, Growth Strategy, Increase Profitability
Leaders of professional services firms who are tasked with implementing CX programs are often looking for the best way to join the Client Experience movement without too much distraction from the day-to-day operation of their businesses. In some cases, CX leaders...
