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Feedback on Purpose: Create a Client Feedback Strategy to Drive Change and Profits

Feedback on Purpose: Create a Client Feedback Strategy to Drive Change and Profits

When a firm considers how to create client strategy through permissive feedback programs, but without a real purpose or a solid plan, other than “finding problems”, it’s lackluster. The result – increased workload for your team, and a minimal chance...
Increase Profitability Through Strong Client Experience & Employee Experience

Increase Profitability Through Strong Client Experience & Employee Experience

Want to increase your organization’s profits? Did you know that the average annual growth rate of experience-driven businesses is 15% higher than companies that do not intentionally create a positive experience for their clients? The keyword here is intentionally....