by Blake Godwin | Sep 29, 2020 | Client Experience Management, Client Experience Strategy, Client Loyalty, Client Success, CX Leadership, Feedback and Analytics, Growth Strategy
Imagine this, you and I are working on a multi-million dollar, long-term project of yours. About halfway through the project, I ask you for some feedback and then store it away in a file somewhere until my team and I have a chance to review it. Over the next several...
by Heather Hobbs | Sep 13, 2020 | Client Experience Management, Client Experience Strategy, Client Loyalty, Employee Experience, Increase Profitability
Want to increase your organization’s profits? Did you know that the average annual growth rate of experience-driven businesses is 15% higher than companies that do not intentionally create a positive experience for their clients? The keyword here is intentionally....
