by Blake Godwin | Sep 29, 2020 | Client Experience Management, Client Experience Strategy, Client Loyalty, Client Success, CX Leadership, Feedback and Analytics, Growth Strategy
When a firm considers how to create client strategy through permissive feedback programs, but without a real purpose or a solid plan, other than “finding problems”, it’s lackluster. The result – increased workload for your team, and a minimal chance...
by Heather Hobbs | Sep 13, 2020 | Client Experience Management, Client Experience Strategy, Client Loyalty, Employee Experience, Increase Profitability
Want to increase your organization’s profits? Did you know that the average annual growth rate of experience-driven businesses is 15% higher than companies that do not intentionally create a positive experience for their clients? The keyword here is intentionally....
