by Robb Fluet | Oct 27, 2020 | Client Experience Management, Client Experience Strategy, Client Journey Mapping, Client Loyalty, Growth Strategy
Hailstorm, roof damage, great CX Yes, you read that right! Believe it or not, by providing an exceptional client or customer experience (CX), your firm can turn an ordinary or undesirable situation into a moment of delight. Living in Raleigh, we’re used to hurricanes...
by James Howard | Oct 13, 2020 | Client Journey Mapping, Client Success, Employee Experience, Feedback and Analytics, Growth Strategy, Increase Profitability
I heard a speaker say recently, “There is no reason for any firm to apologize for its need to make a profit.” He was right. Profitability is essential to the health of any business. It is necessary to enable the business to continue to grow and provide jobs for its...
