The keys to successful client feedback are to: 1) get feedback early, 2) get feedback often, 3) get feedback from the right people, 4) listen, and, 5) follow-up.
Integrate client experience management into your digital transformation initiatives to accelerate the benefits and returns of each. Professional services firms are realizing the importance of technology and data to the success of their business. The professional services sector is seeing a wide performance gap between those firms that are using technology well, and those that […]
Allowed, encouraged, prescribed, and required feedback help provide voice of the client data to improve client experience.
By listening to client feedback, one client learned of their client’s preference for a higher contingency to eliminate change orders.