by Tom Smith | Feb 22, 2021 | Client Experience Management, Client Experience Strategy, Client Loyalty, Client Success, Feedback and Analytics, Growth Strategy, Increase Profitability, Relationship Building
We frequently hear the following question from professionals in A/E/C, accounting, law, and technology companies, “What are some of the benefits we will see from the client feedback program?” Here are our top 10 benefits of client feedback for improved CX Programming:...
by Tom Smith | Feb 15, 2021 | Client Experience Management, Client Experience Strategy, Feedback and Analytics
Keep surveys short, simple, nuanced. When it comes to Client Feedback Best Practices, it’s something many firms tend to overthink. Client Savvy frequently hears a common excuse when we first meet with professional services firms, “Our clients don’t...
by Tom Smith | Feb 8, 2021 | Client Experience Management, Client Experience Strategy, Client Journey Mapping, Relationship Building, Uncategorized
“Why do you think the client said that?” Having empathy for clients can be challenging, especially in such a fast-paced culture. We frequently hear from our professional services clients, “I really like the work I do, if I just didn’t have to deal with the...
by Tom Smith | Feb 1, 2021 | Client Experience Management, Client Experience Strategy, Employee Experience
A lot of professional services firms asking about the benefits of using Net Promoter Score (NPS). Even more, clients are asking about NPS or client satisfaction (CSAT) scores when considering new service providers. It’s similar to shopping on Amazon and looking for...
