Here are the top-10 benefits of client feedback as part of a client experience management program.
Month: February 2021
Client Feedback Best Practices
Client feedback best practices start with keeping surveys short, simple, and nuanced for the respondent.
How To Develop Empathy For Clients
Practice client empathy by asking, “I wonder why they said that?”
Benefits of Net Promoter Score (NPS)
Net promoter score measures likelihood to recommend rather than whether or not client expectations are being met over the course of a project or relationship.