Client Savvy

Client Savvy

Month: February 2021

10 Benefits of Client Feedback

Here are the top-10 benefits of client feedback as part of a client experience management program.

Posted byRyan SuydamFebruary 22, 2021April 22, 2022Posted inClient Experience Management, Client Experience Strategy, Client Loyalty, Client Success, Feedback and Analytics, Growth Strategy, Increase Profitability, Relationship Building

Client Feedback Best Practices

Client feedback best practices start with keeping surveys short, simple, and nuanced for the respondent.

Posted byRyan SuydamFebruary 15, 2021April 22, 2022Posted inClient Experience Management, Client Experience Strategy, Feedback and Analytics

How To Develop Empathy For Clients

Practice client empathy by asking, “I wonder why they said that?”

Posted byRyan SuydamFebruary 8, 2021March 25, 2022Posted inUncategorized, Client Experience Management, Client Experience Strategy, Client Journey Mapping, Relationship BuildingTags: Client Empathy Mapping

Benefits of Net Promoter Score (NPS)

Net promoter score measures likelihood to recommend rather than whether or not client expectations are being met over the course of a project or relationship.

Posted byRyan SuydamFebruary 1, 2021April 22, 2022Posted inClient Experience Management, Client Experience Strategy, Employee ExperienceTags: Net Promoter Score, NPS
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