by Blake Godwin | Apr 16, 2019 | Client Experience Strategy, Employee Experience, Increase Profitability, Relationship Building
As a firm leader, you get it. You understand that your clients are already having an ‘experience’ working with your firm. You also know that their experience working with your firm is not always consistent and you and your team are still spending more time than you’d...
by Blake Godwin | Mar 5, 2019 | Client Experience Strategy, CX Leadership, Growth Strategy, Increase Profitability
My colleague recently took a trip to the mountains of North Carolina for a long weekend with his new fiancée. He had reserved a cute little cabin in the woods on Airbnb and looked forward to some quiet down time. After a four-hour drive, they arrived – it was...
by Blake Godwin | Jan 7, 2019 | Client Experience Strategy, Feedback and Analytics, Growth Strategy, Relationship Building
Has this ever happened to you? One of your clients says, “I’ll be happy to refer you to my colleague. You and your team have done a terrific job for us.” And then, NOTHING happens. Did they change their mind? Did they forget? It feels awkward to ask them why they...
by Blake Godwin | Nov 26, 2018 | Feedback and Analytics, Growth Strategy, Increase Profitability
Quantify your strengths. Growth is the ultimate test of business vitality, yet questions about it haunt business leaders. How much will we grow this year? How much growth do we need? How should we balance revenue growth against margin improvement? Do we want to...
by Blake Godwin | Aug 28, 2018 | Client Loyalty, Client Success, Growth Strategy
“Our firm is committed to taking the time to understand each customer’s business objectives, both immediate and long-term. We focus on creating value-added, quality solutions based on those objectives through developing and maintaining a partnering mindset on every...
