by Blake Godwin | Jan 7, 2019 | Client Experience Strategy, Feedback and Analytics, Growth Strategy, Relationship Building
Has this ever happened to you? One of your clients says, “I’ll be happy to refer you to my colleague. You and your team have done a terrific job for us.” And then, NOTHING happens. Did they change their mind? Did they forget? It feels awkward to ask them why they...
by Blake Godwin | Nov 26, 2018 | Feedback and Analytics, Growth Strategy, Increase Profitability
Quantify your strengths. Growth is the ultimate test of business vitality, yet questions about it haunt business leaders. How much will we grow this year? How much growth do we need? How should we balance revenue growth against margin improvement? Do we want to...
by Blake Godwin | Aug 28, 2018 | Client Loyalty, Client Success, Growth Strategy
“Our firm is committed to taking the time to understand each customer’s business objectives, both immediate and long-term. We focus on creating value-added, quality solutions based on those objectives through developing and maintaining a partnering mindset on every...
by Blake Godwin | May 30, 2018 | Growth Strategy, Increase Profitability
“Our Tier 3 and Tier 4 Services are by far our most profitable efforts. However Only 20% of our existing clients use us for those services.” – Operations Manager (300-person accounting firm) Does this sound...
by Blake Godwin | May 10, 2018 | Employee Experience, Growth Strategy, Increase Profitability, Relationship Building
“The growth of our firm has created more challenges than it has benefits.” This is a quote from the principal of a 660-person construction firm that has been growing quickly. They went from 300 to 660 employees in just 4 years and have felt the growing pains....
