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Feedback on Purpose: Create a Client Feedback Strategy to Drive Change and Profits

Feedback on Purpose: Create a Client Feedback Strategy to Drive Change and Profits

When a firm considers how to create client strategy through permissive feedback programs, but without a real purpose or a solid plan, other than “finding problems”, it’s lackluster. The result – increased workload for your team, and a minimal chance...
Client Experience Collaborative Podcast: Embracing Client Experience During Coronavirus

Client Experience Collaborative Podcast: Embracing Client Experience During Coronavirus

The Client Experience Collaborative Podcast presents its first episode. It features Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience (CX) innovators and pioneers. They help...