by Blake Godwin | Jul 10, 2020 | Client Experience Management, Client Experience Strategy, Client Loyalty, CX Leadership, Feedback and Analytics, Growth Strategy
So you’re a professional services firm that has inconsistency from employee to employee from office to office as it pertains to Client Experience (CX). You may also have that within the employee experience as well. You are wondering how that affects the...
by Blake Godwin | Apr 22, 2020 | Client Experience Management, Client Experience Strategy, Client Loyalty, Client Success, CX Leadership, Employee Experience
The Client Experience Collaborative Podcast presents its first episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and pioneers in helping professional...
by Blake Godwin | Feb 6, 2020 | Client Experience Management, Feedback and Analytics, Increase Profitability, Relationship Building
As the Chief Marketing Officer (CMO) in your firm, have you seized the opportunity to influence your clients’ end-to-end relationship with your firm? I hope the answer is a resounding YES because your organization and your team will give you superhero status if you...
by Blake Godwin | Dec 18, 2019 | Client Experience Management, Client Experience Strategy, CX Leadership, Feedback and Analytics, Relationship Building
In October’s blog, CX & EX: Vicious or Virtuous Cycle, I discussed the importance of being intentional about your firm’s CX and EX efforts. Are you an engineering, architecture, construction, legal, accounting (fill in the blank here) that tries to provide a...
by Blake Godwin | Nov 18, 2019 | Client Experience Management, Client Experience Strategy, Employee Experience, Increase Profitability, Relationship Building
“What do you mean it can create a negative outcome? If I at least try to improve my employees’ experience, will it not at least benefit them and the firm a little bit?” This was the comment I shared from a COO of a 400-person firm in last month’s blog, CX & EX:...
