by Brad Porterfield | Aug 13, 2018 | Client Experience Strategy, Client Success, Feedback and Analytics, Relationship Building
“I laughed.” That’s what Forrester CEO, George Colony said he did when he saw the “instant customer feedback buttons’ at Heathrow Airport. It’s not as if a frowny face, a smiley face, and a straight face are exactly sophisticated. In his post, Real-Time Customer...
by Brad Porterfield | May 1, 2018 | Client Experience Strategy, Client Loyalty, Growth Strategy, Relationship Building
Do you remember playing the telephone game as a child? One friend would start with a sentence and the sentence would work its way around the circle. By the time it got to you it was a garbled circus of word entertainment. The point of the game was to illustrate how...
