James Howard | Client Savvy

The ROI of implementing your CX strategy

by James Howard | Jun 26, 2018 | Client Journey Mapping, Client Success, Employee Experience, Feedback and Analytics, Growth Strategy, Increase Profitability

I heard a speaker say recently, “There is no reason for any firm to apologize for its need to make a profit.” He was right. Profitability is essential to the health of any business and necessary to enable the business to continue to grow and provide jobs for its...

The ROI of implementing your CX strategy

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