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How a Great Client Experience Can Drive Revenue Growth, Referrals and Cross Selling Opportunities

How a Great Client Experience Can Drive Revenue Growth, Referrals and Cross Selling Opportunities

It started with a hailstorm and roof damage….and ended with a great experience. Yes, you read that right! Believe it or not, by providing an exceptional client or customer experience, your firm can turn an ordinary or undesirable situation into a moment of...
Is User Pause impacting your CX strategy?

Is User Pause impacting your CX strategy?

35,000. That’s how many decisions the average adult makes in one day. Some of them will be trivial: choosing to change the channel from the evening news to Jeopardy. Some of them will be critical: choosing to swerve left to avoid the 12-point buck in the middle of the...