by James Howard | Jun 26, 2018 | Client Journey Mapping, Client Success, Employee Experience, Feedback and Analytics, Growth Strategy, Increase Profitability
I heard a speaker say recently, “There is no reason for any firm to apologize for its need to make a profit.” He was right. Profitability is essential to the health of any business and necessary to enable the business to continue to grow and provide jobs for its...
by Ryan Suydam | Jun 25, 2018 | Client Experience Strategy, Client Success, Growth Strategy, Increase Profitability
It doesn’t have to. I recently had dinner with a client while at an industry event. He’s the young leader of a regional office for a larger firm. He shared his story: “Six hundred percent growth in just a couple years. Most of my peers would envy what we’ve...
by Kate Lucey | Jun 12, 2018 | Client Success, Relationship Building
From time to time, Client Savvy selects a client, takes a chunk of their recent data and conducts a linguistic analysis to give them deeper insight into what their clients are saying. We believe that as important as numerical analysis is to understanding client...
by Ryan Suydam | Jun 6, 2018 | Client Experience Strategy, Client Success, Relationship Building
At Client Savvy, one of our core values is to be community makers. Specifically, our goal is to build communities of individuals around the focus of client experience (CX). Why do we do this? To help our clients differentiate their firms, increase growth and...
by Sally Orcutt | Jun 4, 2018 | Client Experience Strategy, Client Journey Mapping, Client Success, Relationship Building
What is the emotion you want your clients to feel when they think about working with you? This is the question I asked several clients recently. It’s one of those questions I thought I knew the answer to but also realized I would be looking at the answer through my...
by Blake Godwin | May 30, 2018 | Growth Strategy, Increase Profitability
“Our Tier 3 and Tier 4 Services are by far our most profitable efforts. However Only 20% of our existing clients use us for those services.” – Operations Manager (300-person accounting firm) Does this sound...
by Robb Fluet | May 16, 2018 | Client Experience Strategy, Client Success, Increase Profitability
People don’t want to buy a quarter-inch drill, they want a quarter-inch hole. – Theodore Levitt A client shared their challenge with identifying clients that would be willing to take advantage of a new technology they had adopted. This technology would allow the...
by Blake Godwin | May 10, 2018 | Employee Experience, Growth Strategy, Increase Profitability, Relationship Building
“The growth of our firm has created more challenges than it has benefits.” This is a quote from the principal of a 660-person construction firm that has been growing quickly. They went from 300 to 660 employees in just 4 years and have felt the growing pains....
by Ryan Suydam | May 10, 2018 | Client Loyalty, Client Success, Increase Profitability, Relationship Building
If you manage a professional services firm, or any projects for a firm, you have most likely seen numerous reports, charts, and other data measuring the financial performance of your project, team, client, or firm. You have surely seen metrics of profitability,...
by Brad Porterfield | May 1, 2018 | Client Experience Strategy, Client Loyalty, Growth Strategy, Relationship Building
Do you remember playing the telephone game as a child? One friend would start with a sentence and the sentence would work its way around the circle. By the time it got to you it was a garbled circus of word entertainment. The point of the game was to illustrate how...
