Client Savvy

Client Savvy

Customer Feedback Software for Professional Services Firms

Tag: raving fans

7 Reasons to Conduct a Baseline Client Perception Study

7 Reasons to Conduct a Baseline Client Perception Study

Research, relate, and react to promoters so they become a referral source for more business within their own company and with their connections at other companies.

Posted byTim AsimosApril 25, 2024November 15, 2024Posted inCustomer FeedbackTags: Activate Promoters, Client Experience, Net Promoter Score, NPS, Promoters, raving fans, referrals

3 Steps to Activating Your Firm’s Net Promoters

3 Steps to Activating Your Firm's Net Promoters

Research, relate, and react to promoters so they become a referral source for more business within their own company and with their connections at other companies.

Posted byRyan SuydamApril 10, 2024November 15, 2024Posted inCustomer Experience ManagementTags: Activate Promoters, Client Experience, Net Promoter Score, NPS, Promoters, raving fans, referrals
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    • Why NPS Alone Can’t Predict Individual Client Sentiment
    • Ghosted by a Survey: What to Do When Clients Don’t Hit Submit
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