by Tom Smith | Feb 22, 2021 | Client Experience Management, Client Experience Strategy, Client Loyalty, Client Success, Feedback and Analytics, Growth Strategy, Increase Profitability, Relationship Building
We frequently hear the following question from professionals in A/E/C, accounting, law, and technology companies, “What are some of the benefits we will see from the client feedback program?” Here are our top 10 benefits of client feedback for improved CX Programming:...
by Tom Smith | Jan 11, 2021 | Client Experience Management, Client Experience Strategy, Client Success, CX Leadership, Feedback and Analytics
You’re a professional services leader that knows it’s important to optimize client feedback for your firm. However, you’re not sure what the best strategy is to create the best outcomes. Or maybe your firm has a feedback strategy, but the program in place...
by Tom Smith | Dec 28, 2020 | Client Experience Management, Client Experience Strategy, Client Loyalty, Client Success
Grow your business by connecting with raving fans. As the leader of a successful professional services firm, you hopefully receive a lot of positive feedback. So, how are you leveraging this positive feedback to generate more revenue? In speaking of which, a member of...
by Tom Smith | Dec 21, 2020 | Client Experience Management, Client Experience Strategy, Client Success
What were your biggest client experience surprises in 2020? As we wrap up a very unusual year, we reached out to client experience professionals to ask what they have been surprised about with regards to CX over the past 12 months and what they see on the horizon in...
by James Howard | Oct 13, 2020 | Client Journey Mapping, Client Success, Employee Experience, Feedback and Analytics, Growth Strategy, Increase Profitability
I heard a speaker say recently, “There is no reason for any firm to apologize for its need to make a profit. ”He was right. Profitability is essential to the health of any business. Furthermore, it’s necessary to enable a business to continue to grow and...
by Blake Godwin | Sep 29, 2020 | Client Experience Management, Client Experience Strategy, Client Loyalty, Client Success, CX Leadership, Feedback and Analytics, Growth Strategy
When a firm considers how to create client strategy through permissive feedback programs, but without a real purpose or a solid plan, other than “finding problems”, it’s lackluster. The result – increased workload for your team, and a minimal chance...
