by James Howard | Oct 13, 2020 | Client Journey Mapping, Client Success, Employee Experience, Feedback and Analytics, Growth Strategy, Increase Profitability
I heard a speaker say recently, “There is no reason for any firm to apologize for its need to make a profit.” He was right. Profitability is essential to the health of any business and necessary to enable the business to continue to grow and provide jobs for its...
by Blake Godwin | Sep 29, 2020 | Client Experience Management, Client Experience Strategy, Client Loyalty, Client Success, CX Leadership, Feedback and Analytics, Growth Strategy
Imagine this – you and I are working on a multi-million dollar, long term project of yours. About halfway through the project I ask you for some feedback, and then store it away in a file somewhere until my team and I have a chance to review it. Over the next...
by Blake Godwin | Apr 22, 2020 | Client Experience Management, Client Experience Strategy, Client Loyalty, Client Success, CX Leadership, Employee Experience
The Client Experience Collaborative Podcast presents its first episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and pioneers in helping professional...
by Blake Godwin | Oct 28, 2019 | Client Experience Management, Client Experience Strategy, Client Success, Employee Experience, Growth Strategy, Increase Profitability, Relationship Building
You’re a believer. In this competitive marketplace, you see the positive ROI numbers firms that have implemented Employee Experience (EX) and Client Experience (CX) as an operational discipline are achieving. And you want the same success trajectory for your firm. So,...
by Blake Godwin | Aug 28, 2018 | Client Loyalty, Client Success, Growth Strategy
“Our firm is committed to taking the time to understand each customer’s business objectives, both immediate and long-term. We focus on creating value-added, quality solutions based on those objectives through developing and maintaining a partnering mindset on every...
by Brad Porterfield | Aug 13, 2018 | Client Experience Strategy, Client Success, Feedback and Analytics, Relationship Building
“I laughed.” That’s what Forrester CEO, George Colony said he did when he saw the “instant customer feedback buttons’ at Heathrow Airport. It’s not as if a frowny face, a smiley face, and a straight face are exactly sophisticated. In his post, Real-Time Customer...
