by Tom Smith | Mar 22, 2021 | Client Experience Management, Client Experience Strategy, Client Success, CX Leadership, Feedback and Analytics, Relationship Building
People share their thoughts and suggestions more freely with those they know and like. More and more professional services firms are exploring integrating client experience management and data-driven client feedback into their core business processes. We are...
by Tom Smith | Feb 22, 2021 | Client Experience Management, Client Experience Strategy, Client Loyalty, Client Success, Feedback and Analytics, Growth Strategy, Increase Profitability, Relationship Building
There are myriad benefits – here are our top 10. We frequently hear the following question from professionals in A/E/C, accounting, law, and technology companies, “What are some of the benefits we will see from client feedback program?” Here are our top 10: 1....
by Tom Smith | Jan 11, 2021 | Client Experience Management, Client Experience Strategy, Client Success, CX Leadership, Feedback and Analytics
Each tier has a unique set of benefits, and the more tiers you use, the more insights you get. You are a professional services leader who knows a feedback program is important for your firm, but you’re not sure what the best strategy is to create the best outcomes. Or...
by Tom Smith | Dec 28, 2020 | Client Experience Management, Client Experience Strategy, Client Loyalty, Client Success, Feedback and Analytics, Growth Strategy, Increase Profitability, Relationship Building
Connect with your “raving fans” to grow. As the leader of a successful professional services firm, you’re hopefully receiving a lot of positive feedback. How are you leveraging this positive feedback to generate more revenue? A member of our client success team shared...
by Tom Smith | Dec 21, 2020 | Client Experience Management, Client Experience Strategy, Client Success
What were your biggest client experience surprises in 2020? As we wrap up a very unusual year, we reached out to client experience professionals to ask what they have been surprised about with regards to CX over the past 12 months and what they see on the horizon in...
by James Howard | Oct 13, 2020 | Client Journey Mapping, Client Success, Employee Experience, Feedback and Analytics, Growth Strategy, Increase Profitability
I heard a speaker say recently, “There is no reason for any firm to apologize for its need to make a profit.” He was right. Profitability is essential to the health of any business. It is necessary to enable the business to continue to grow and provide jobs for its...
