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Creating your Client Experience (CX) Strategy isn’t just “one more thing” on your plate. Through design and automation, the implementation of your CX strategy into your existing processes will create a path of overall success. Let’s get Savvy.

CX Strategy

When you design your strategic priorities using Client Experience (CX) as your lens, you consider the impact to your clients as an integrated part of the planning process. With Client Savvy, you’ll be able to identify how to integrate CX into your existing culture. Click HERE to read Neumann Monson’s Case Study.

VoC Program

Voice of the Client (or customer, aka VoC) is a critical component of implementing our CX Strategy. Our Client Feedback Tool tracks and monitors the result. With robust reporting and ongoing analysis capabilities, you can conveniently watch the ROI of your efforts. Click HERE to read Getting Started with Electronic Feedback.

Insight Analysis

Client Savvy uses quantitative analytics to capture trends, identify catalysts, and measure the impacts to your business. Not all prospects are equal and understanding your statistical footprint provides a unique sightline into who, when, and how to target your best opportunities. Email us at answers@clientsavvy.com to learn more.

Empathy Mapping

The way your clients respond says a lot. We help you measure the emotional needs, drivers, fears, questions, and anxieties through Empathy Mapping. This powerful tool can be used to create winning proposals, reduce client and/or employee churn, and increase loyalty. Click HERE to read Getting Started with Empathy Mapping.

Linguistic Analysis

Linguistic analysis provides insight into the sentiments, meaning, and themes present in the comments that accompany feedback scores. Client Savvy will work with you to turn data into actionable insights. Click HERE to read a sample Linguistic Analysis Summary Report.

Seller-Doer Training

Isn’t it interesting how so many firms rely on their ‘doers’ become ‘sellers’? Our Seller-Doer Business Development Training guides participants through development strategies, helps them to deepen relationships, and ultimately win more work. Contact answers@clientsavvy.com to learn more.

Journey Mapping

Understanding your client’s experience from their perspective will separate you from your competitors. Recognizing where your clients might experience friction is powerful. Click HERE to download 30-minute webinar on Building Trust with Client Journey Mapping.

Change Management

Change can be scary, but worth it. Success relies on the endorsement and buy-in of stakeholders from top to bottom. Governance, communication, vision, and processes foster the end result of solid support and a return on investment.
Email us at answers@clientsavvy.com to learn more.

Employee Experience

“Your clients’ experience is only as good as your least engaged employee,” according to CXps 2018 speaker Donna Cutting. She’s right. In a time when Client Experience (CX) is your firm’s differentiator; consider the impact if your firm’s values don’t permeate throughout employee culture. Click HERE to begin. – Empower your team to create great client experiences. 

Client SavvySM services include: Business and market research surveys; business management consulting/strategic planning/business advisory services, and related business management information services in client specific fields; and on-line computer services enabling registered users to gather, review, and respond to feedback from their clients.