At Client Savvy, it begins with a story. The Client’s story. What the following client stories have in common is growth, and profitability. How? Through the design and implementation of an intentional CX strategy.
Where are you in your CX journey? We can help.
McDonald York puts Client Experience (CX) at the center of its business. Using training, collaboration, and technology, McDonald York continues to strengthen client relationships while maintaining ongoing profitability. What has been the key to their success?
SME launched its Client Listening (Voice of Client or VoC) program with a small pilot group to test out the Client Feedback Tool (CFT). Integrating our VoC program into their service delivery operation delivered extraordinary benefits of understanding client perception.