Let's Get Savvy

Turn Client Feedback

Into Revenue

Client Savvy: Using data to provide profitable outcomes for professional services firms since 2004.

Working with organizations like:

Who Is Client Savvy?

A Consultative Approach To Analyzing Client Feedback

Client Savvy was founded in 2004 with the goal of assisting professional service companies in better understanding their clients' expectations and converting their valuable feedback into company improvements – and therefore increased business. 


Perfecting the client experience (CX) can be a challenge. From our proprietary CX software technologies to our hands-on advisory CX services, we give you the knowledge you need to guide you through the feedback response process from start to finish.

Our Process for Optimal CX

Consultative Listening

Our patented CX software technology combined with our expert advisory services allow you to personalize feedback request templates tailored specifically to your business. Once you’ve received responses, all of this data is stored in one easy-to-analyze system.

Meet & Discuss: Customer Feedback Analysis

We help you to process and interpret the data received from your feedback to completely understand what it's telling you and work together to conceptualize a plan of action.

Implement Your

Approach For Results

With the help of Client Savvy, you’ll never have to wonder what to do next (or how). Our professional CX services help you put your plan into action to optimize your company’s feedback response process and meet your long-term CX goals.

Client Experience Solutions

Empathy Mapping

We help you measure the emotional needs, drivers, fears, questions, and anxieties through Empathy Mapping.

Linguistic Analysis

Provides insight into the sentiments, meaning, and themes present in the comments that accompany feedback scores.

Seller-Doer Training

Our Seller-Doer Business Development Training guides participants through development strategies.

Journey Mapping

Understanding your client’s experience from their perspective will separate you from your competitors.

Our Client Feedback Tool

Our Client Feedback Tool is a B2B customer experience platform for professional services that provides valuable insight into your business and allows you to maintain positive relationships, gain repeat customers, and increase sales without hard-selling.

Increase accountability of your team with tracking and follow-up logging

Expert customer feedback analysis to implement strategic responses

Real-time alerts to be sure nothing that needs attention is missed

Patented scoring mechanisms allow you to capture client sentiments

Custom templates create a personalized feel for your feedback requests

Automate workflows to ensure surveys are approved before sending

Net Promoter System™ support for real-time industry benchmarking

Configurable reports to stay on top of everything going in and out

Increase accountability of your team with tracking and follow-up logging

Expert customer feedback analysis to implement strategic responses

Real-time alerts to be sure nothing that needs attention is missed

Patented scoring mechanisms allow you to capture client sentiments

Custom templates create a personalized feel for your feedback requests

Automate workflows to ensure surveys are approved before sending

Net Promoter System™ support for real-time industry benchmarking

Configurable reports to stay on top of everything going in and out

Resources & Insights

Asking Great Questions to get Great Client Feedback

Posted by jcub · October 15, 2020


Start Increasing Revenues By Optimizing Your CX

The combination of our easy-to-use CX software with our expert advisory CX services allows you to leverage your company’s new and existing client feedback to create a more profitable and even more successful business.