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Client Savvy was founded in 2004 with the goal of assisting professional service companies in better understanding their clients’ expectations and converting their valuable feedback into company improvements – and therefore increased business.
Perfecting the client experience (CX) can be a challenge. From our proprietary CX software technologies to our hands-on advisory CX services, we give you the knowledge you need to guide you through the feedback response process from start to finish.
Our patented CX software technology combined with our expert advisory services allow you to personalize feedback request templates tailored specifically to your business. Once you’ve received responses, all of this data is stored in one easy-to-analyze system.
We help you to process and interpret the data received from your feedback to completely understand what it’s telling you and work together to conceptualize a plan of action.
With the help of Client Savvy, you’ll never have to wonder what to do next (or how). Our professional CX services help you put your plan into action to optimize your company’s feedback response process and meet your long-term CX goals.
We help you measure the emotional needs, drivers, fears, questions, and anxieties through Empathy Mapping.
Provides insight into the sentiments, meaning, and themes present in the comments that accompany feedback scores.
Our Seller-Doer Business Development Training guides participants through development strategies.
Understanding your client’s experience from their perspective will separate you from your competitors.
Our Client Feedback Tool is a B2B customer experience platform for professional services that provides valuable insight into your business and allows you to maintain positive relationships, gain repeat customers, and increase sales without hard-selling.
The combination of our easy-to-use CX software with our expert advisory CX services allows you to leverage your company’s new and existing client feedback to create a more profitable and even more successful business.