GREAT CLIENT EXPERIENCE BUILDS FIERCE LOYALTY
Increase Your Competitive Advantage
They say knowledge is power. The more you know about your clients – their needs, expectations, and hopes – the more you differentiate your firm. When you understand your clients’ emotional drivers, you make working with you easy and enjoyable. Our clients claim a 40% increase in their win rates.
Grow Your Firm
Loyal clients are profitable clients. Capture more work from the clients you already have, turn their enthusiasm into referrals, and watch your firm grow. Read about one of our clients who strategically focused on their key clients and grew their revenue while increasing profit margins to 30%.
Deepen Your Relationships
People are at the center of every project. Take the time to build relationships ensures your clients always look to you first. It costs at least 5 times as much to win a new client as to keep an existing one. Designing your clients’ experience to build loyalty (and client lifetime value) makes good business sense.
Strengthen Your Brand
Winning professional service firms have strong, differentiated brands; loyal clients; and a culture driven by engaged employees. These elements work to deliver on your brand’s promise. Designing your clients’ experience working with your firm shapes your narrative for existing (and prospective) clients.
Differentiate Your Firm with Every Client Experience
Savvy firms recognize that fierce loyalty comes from deep relationships. And, deep relationships require intentional client focus by every member of your team. Do you have all the tools you need to empower your team to achieve these results?
OUR CLIENTS ARE CLIENT SAVVY
“We took them into our website, showed them our clients’ feedback in the Client Savvy tool, and they looked at it and were amazed.”
“Client Savvy is a terrific, robust management aid — allowing us to stay well ahead of issues before they can develop into problems.”
“The Client Savvy data really helped us make an impact in a very difficult environment.”
“Discovering there were problems before the client left allowed us to right the course in each case.”
show them you know them
Deliver the exact experience a client expects.
Design The Service Experience
Savvy firms understand the difference between providing technical solutions and client experience. They know fierce loyalty comes from designing an empathetic client experience that anticipates concerns and sets their clients at ease.
Listen and Learn
“We talk to our clients” doesn’t make you different. Including a process into your service delivery that lets your clients share what’s on their mind throughout your work with them makes you different.
Adopt a “Client First” Approach
Put the client at the core of every decision for every employee throughout your organization. Firms with this mindset are three times as likely to realize above-average financial returns and twice as likely to be recommended by their clients to others.