CLIENT SAVVY HELPS YOU BUILD FIERCE CLIENT LOYALTY
Increase Confidence With Insight
Sofia, Marketing Director: I used what we learned from my clients to increase my firm’s proposal win rate. We now understand what clients need to hear to give them confidence in our capabilities.
Grow Your Firm
Arjun, Chief Executive Officer: It is, and always will be, about relationships. When we work to gain added client insight, we take the relationships beyond the current projects.
Enable Your Client’s Success
Christopher, Project Manager: Technical success is only part of our formula. We use the nuanced understanding of our clients’ business to set the firm apart.
Build Fierce Loyalty
Laura, Business Development: Our clients sole source us because they trust us. We aren’t perfect, but when we learn about challenges before they become problems and have the integrity to fix it ASAP, our clients want us on their side every day.
Understand and Act
Client insight is powerful only when translated into correlating actions.
OUR CLIENTS ARE CLIENT SAVVY
“We took them into our website, showed them our clients’ feedback in the Client Savvy tool, and they looked at it and were amazed.”
“Client Savvy is a terrific, robust management aid — allowing us to stay well ahead of issues before they can develop into problems.”
“The Client Savvy data really helped us make an impact in a very difficult environment.”
“Discovering there were problems before the client left allowed us to right the course in each case.”
show them you know them
Deliver the exact experience a client expects.
Design The Service Experience
Smart firms don’t confuse providing solutions with providing service. They design an empathetic client experience that anticipates client concerns and sets them at ease.
Listen and Learn
“We talk to our clients” doesn’t make you different. Create a listening plan based on timely, regular feedback to give each client a voice.
Adopt a “Client First” Approach
Put the client at the core of every decision for every employee throughout your organization. Firms with this mindset are three times as likely to realize above-average financial returns and twice as likely to be recommended by their clients to others.