WELCOME TO CLIENT SAVVY
Client Savvy’s commitment to professional service organizations is to help them integrate client experience (CX) focused initiatives into their top strategic priorities. Rather than “one more thing”, firms will see measurable results of increased employee adoption, customer loyalty, acquisition, referrals, and sustainable growth.
Our Savvy Service
Too many project integrations fail because they become just ‘one more thing’ to add it to the pile. Client Savvy isn’t just an integration into your ops process, our Client Experience (CX) services take it a step further.
Client Feedback Tool
Securing repeat work from your best clients is essential for your firm’s success. What if you could know when you are giving more than your clients expect? Our coveted Client Feedback Tool equips you with data, NPS Scores, and much more!
Client Savvy Partners
Client Savvy partners with experts in the field of Client Experience (CX) to bring holistic solutions across the multple verticals. Partners demonstrate superb collaboration with Client Savvy and each other to provide the best outcomes for (CX) Culture.
Case Studies
Your firm is unique. From priorities, revenue goals, and process all while trying to maintain a positive culture. How have other firms handled the challenges you face as they enhanced CX practices? You’ll want to read this.
CXps Community
CXps is a community of experts that recognizes the importance of delivering B2C-type experiences to their clients. This VAST community unites, learns, and grows through successes and struggles alike. Come!
Be part of (CX) MOVEMENT!
Our Savvy Team
Client Experience isn’t something we merely “do”, we live it. You’ll be impressed by our seamless process in helping your firm designing a Client Experience (CX) strategy that benefits you. No matter the size, industry, or CX maturity levels, we are excited to help you create a CX Focused culture.
Introduce Yourself
Client Savvy seeks to empower firms like yours to ensure that Client Experience (CX) impacts every aspect of your firm in a positive way. Let’s start with a 15-minute Video meet & greet, so we can hear your story!
SAVVY BLOGS
The Power of Client Feedback
Are you an ostrich or an owl? We frequently hear the following from professional services companies: “Asking for feedback can seem scary.” “What if I’m not as good as I think I am?” “What if someone doesn’t like me?” We respond by asking, “Would you rather not know...
Does Your Client Feedback Program Measure the Right Thing?
Not people, not products -- process. Does your company struggle to define and measure quality? For professional services companies to capture sufficient nuance to understand what’s going on with their client's expectations, they need to measure the right thing. We...
Don’t Take Feedback Personally
Feedback Is about your client, not you! When we talk to professional services firms, we hear fear and concern from client-facing professionals about the feedback process. They’re afraid their clients may not think as highly of them as they think they do. These fears...