Client Experience Strategy For Professional Service Firms
Center your client conversations on information that is critical to project success with Voice of the Client (VoC) tools and insights from Client Savvy.
What Is Voice of the Client (VoC)?
Voice of the client is a part in the client experience process which provides insights into your client’s feedback about their experience working with you. The feedback allows companies to implement “client listening” strategies and provides a portion of the client experience framework for implementing and executing an active, ongoing, project-based electronic feedback process designed to increase the likelihood of a “best project ever” outcome, every time.
A Voice of the Customer strategy for your clients allows for routine feedback on the information you need to hear about client needs and perceptions. Including a VoC program as part of your service delivery provides clients the chance to share their personal sentiments regarding their relationship and interactions with your firm, thus helping you to be proactive about collaborative, positive outcomes.
Critical moments of projects to ask for client feedback:
Most companies know how to handle positive sentiment, but what about those instances where feedback reveals expectations were missed? Client Savvy has the VoC tools and consulting you need to make your follow-up process easy and sustainable:
Including a VoC strategy in your service delivery will prove to be integral to the success of your firm.
for Professional Services Firms
VoC Programs are one of many services related to Client Experience (CX) we provide. Contact us today to schedule a video meet and greet so we can show you how we can empower your firm to make positive CX changes.