Customer Feedback Software - Surveys, Feedback Tracking & Management
Client Experience Strategy For Professional Service Firms
What if we told you that our customer feedback software can not only provide you impactful insight into your business but will help you sell without the hard-selling?
One In Four Customers Has An Unvoiced Complaint. What Are You Doing About It?
The average professional services firm has 7% of their customers at risk of departure, while one in four clients has an unvoiced complaint. We can help. Our customer feedback software was built for professional service firms to integrate customer surveys into complex customer journeys with complex account-based relationships while driving accountability for your team to take appropriate and timely reactions to received feedback.
How Are You Reacting To Customer Feedback?
Every customer journey is unique, and a flexible yet tailored tool is needed to capture these interactions while respecting the autonomy of individual professionals.
Using other ways to log and respond to customer feedback (or not tracking it at all) results in missed opportunities and revenue that slips through the cracks.
Basic survey tools aren’t designed to track feedback and close feedback loops during a complex customer journey.
How Much Is It Costing
Your Company?
The failure to properly capture and react to customer interactions result in nearly two-thirds of customer referrals being missed, while 28% of customers are being undercharged. Depending on your service cost, this can add up to thousands upon thousands of dollars in missed business revenue.
Here’s How Our Customer Feedback Software Can Boost Your Bottom Line
- Our feedback survey requests boast a high average response rate of 41%
- The closed-loop feedback process increases Net Promoter Score by 17 points on average
- We possess the most reliable & accurate mechanism to identify hidden client problems (380% more pain points discovered than via NPS alone)
- Our customer feedback software has closed-loop accountability that reduces repeat client frustrations by 83%
- Our personalized communication strategy increases qualitative feedback by 500%
Features and Benefits of Our Customer Feedback Software
Our B2B customer feedback software for professional services works by streamlining your feedback from start to finish, beginning with collection, all the way through follow-up to ensure each customer’s unique journey is accounted for and properly responded to. This system ensures you receive repeat business and referrals from your satisfied customers. The features and advantages of the customer feedback software include:
Customer Feedback Software
for Professional Services Firms
Architecture
Engineering
Construction
Accounting
Legal
Technology
Ready to See the Client Feedback Tool in Action?
Unlock the power of client feedback and elevate your firm's success with client experience. Request a demo of the Client Feedback Tool and connect with our team to discover how our platform can amplify your firm’s bottom line.
Why Client Savvy?
Build the customer experience your target audience expects through customer feedback software that harnesses advanced technology to deliver insights that professional service providers can rely on.
Our user feedback tools support your team in gaining valuable information from every interaction. We understand that within the sales environment, every user journey is a unique one.
With our customer feedback software, you can collect positives, negatives, and everything in between to carve a seamless experience that elevates your brand and its products. Our B2B customer feedback tool for professional services works by streamlining feedback from start to finish, beginning with collection, all the way through follow-up to ensure each customer's unique journey is accounted for and properly responded to.
This system ensures you receive repeat business and referrals from your satisfied clients. The features and advantages of the client feedback software include:
Our advanced feedback tracking platform pushes your team’s metrics forward on all fronts. Our automated, intuitive approach to the modern sales ecosystem helps organizations build a client base by putting their experiences first.
Be more client savvy with the customer feedback software that gives you a cutting-edge advantage over the competition. Get started with the industry-leading advanced customer feedback platform by talking to one of our CX advisors today.