Client Experience Strategy For Professional Service Firms
What if we told you that our Client Feedback Tool can not only provide you impactful insight into your business but will help you make sales without the hard-selling?
The average professional services firm has 7% of their clients at risk of departure, while one in four clients has an unvoiced complaint. We can help. Our Client Feedback software was built for professional service firms to integrate client feedback into complex client journeys with complex account-based relationships while driving accountability for your team to take appropriate and timely reactions to received feedback.
Every client journey is unique, and a flexible yet tailored tool is needed to capture these interactions while respecting the autonomy of individual professionals.
Using other ways to log and respond to feedback (or not tracking it at all) results in missed opportunities and revenue that slips through the cracks.
The failure to properly capture and react to client interactions result in nearly two-thirds of client referrals being missed, while 28% of clients are being undercharged. Depending on your service cost, this can add up to thousands upon thousands of dollars in missed business revenue.
Our B2B customer feedback tool for professional services works by streamlining your feedback from start to finish, beginning with collection, all the way through follow-up to ensure each client’s unique journey is accounted for and properly responded to. This system ensures you receive repeat business and referrals from your satisfied clients. The features and advantages of the client feedback software include:
for Professional Services Firms
If you want to get started on your CX journey, or even just explore what CX means at your firm, contact us today to schedule a video meet and greet so we can show you how we can empower your firm to make positive CX changes.
Build the client experience your target audience expects through the customer feedback tool that harnesses advanced technology to deliver insights that professional service providers can rely on.
Our user feedback tools support your team in gaining valuable information from every interaction. We understand that within the sales environment, every user journey is a unique one.
With our customer feedback service, you can collect positives, negatives, and everything in between to carve a seamless experience that elevates your brand and its products.Our B2B customer feedback tool for professional services works by streamlining your feedback from start to finish, beginning with collection, all the way through follow-up to ensure each client’s unique journey is accounted for and properly responded to.
This system ensures you receive repeat business and referrals from your satisfied clients. The features and advantages of the client feedback software include:
Our advanced feedback tracking platform pushes your team’s metrics forward on all fronts. Our automated, intuitive approach to the modern sales ecosystem helps organizations build a client base by putting their experiences first.
Be more client savvy with the customer feedback software that gives you a cutting-edge advantage over the competition. Get started with the industry-leading advanced customer feedback platform by talking to one of our CX advisors today.