B2B Voice Of The Customer Program For Professional Services Firms

Client Experience Strategy For Professional Service Firms

Center your client conversations on information that is critical to project success with Voice of the Customer (VoC) tools and insights from Client Savvy.

Customer Feedback Survey Software for Professional Services Firms

What Is Voice of the Customer (VoC)?

Voice of the client is a part in the client experience process which provides insights into your client’s feedback about their experience working with you. The feedback allows companies to implement “client listening” strategies and provides a portion of the client experience framework for implementing and executing an active, ongoing, project-based electronic feedback process designed to increase the likelihood of a “best project ever” outcome, every time.

You can ignite your business growth with a Voice of the Customer services program. Transform feedback from mere data into individualized insights, proving you care about and act on customer suggestions.


With VoC in hand, you have an organization-wide structure for collecting, addressing, and utilizing feedback. With a strong VoC program, you deploy your resources across departments to work together to solve a problem.

Coordinated efforts enable you to find the truth, learn from your customers, and brand your company as a master of the customer experience.

Project feedback roadmap

Give Your Clients A Voice With A Custom VoC Strategy

A Voice of the Customer strategy for your clients allows for routine feedback on the information you need to hear about client needs and perceptions. Including a VoC program as part of your service delivery provides clients the chance to share their personal sentiments regarding their relationship and interactions with your firm, thus helping you to be proactive about collaborative, positive outcomes.

Critical moments of projects to ask for client feedback:

Proposals

Kick-off

Deliverables

Milestones

Invoicing

Closeout

Other "Critical Moments of Truth"

Get Actionable Help With Client VoC Software & Tools

Most companies know how to handle positive sentiment, but what about those instances where feedback reveals expectations were missed? Client Savvy has the VoC tools and consulting you need to make your follow-up process easy and sustainable:

Alerts

Set up alerts on your system to trigger alerts to the right person, at the right time, to ensure prompt and reliable follow-up.

Tracking

To assure respondents’ issues are actually resolved, our tracking tools flag which responses need follow-up, which have follow-up, and what action items or improvement plans have been developed.

Reporting

As part of your drive for accountability, you or your leadership team may need reports of common issues, or of outstanding problems left unresolved. Our VoC reports help solve these issues before they become problematic.

Alerts

Set up alerts on your system to trigger alerts to the right person, at the right time, to ensure prompt and reliable follow-up.

Tracking

To assure respondents’ issues are actually resolved, our tracking tools flag which responses need follow-up, which have follow-up, and what action items or improvement plans have been developed.

Reporting

As part of your drive for accountability, you or your leadership team may need reports of common issues, or of outstanding problems left unresolved. Our VoC reports help solve these issues before they become problematic.

Voice Of The Customer Solutions

Ensure Satisfaction & Loyalty

Including a VoC strategy in your service delivery will prove to be integral to the success of your firm.

Your clients will feel comfortable giving updates

When clients understand there will be key points during project delivery in which they can provide feedback, you’ll be aware of any high or low scores that you can take action on.

You will never be surprised about what clients think

You will know at regular intervals what your clients are thinking and feeling as they work with you and your firm.

You can identify clients who will promote and refer you

Integrate Net Promoter Scores (NPS) into your VoC program and increase the chances of new business opportunities.

VoC Programs

for Professional Services Firms

With a firm Voice of Customer platform by your side, you have the tools to turn your products and services into something your target market truly wants. Instead of simply collecting feedback and data, developing a Voice of Client mindset focuses on understanding it.

Our industry-leading tools provide a greater understanding of your target audience so that you can improve your product and ensure a consistent, valuable experience for every client.

Professional Services Firms - Architects - Client Savvy.

Architects

Engineers

Contractors

Accountants

Lawyers

IT Solutions

How Our Voice of the Customer Program Works


Voice of Customer services incorporates wide-ranging functions dedicated to positioning you to act quickly and drive change based on what your clients tell you.

Our Voice of Client programs follow a basic framework to help you become a changemaker within your industry.

  • Listen – Learn how to capture insightful feedback by providing your clients with opportunities to deliver feedback.
  • Act – Follow up on feedback to let clients know their feedback matters to you. Staying agile and responding to feedback fast enables you to make a greater impact.
  • Analyze – Reflect on progress and measure it against pre-defined goals to ensure your VoC tools contribute to your program’s objectives.

At Client Savvy, we believe in utilizing state-of-the-art technology to streamline conventional VoC processes. VoC software can automate time-consuming tasks, such as issuing surveys, aggregating data, and more.

Combine Voice of Customer services with your customer success program to tell the story of your client experiences.