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How a Great Client Experience Can Drive Revenue Growth, Referrals and Cross Selling Opportunities

How a Great Client Experience Can Drive Revenue Growth, Referrals and Cross Selling Opportunities

It started with a hailstorm and roof damage….and ended with a great experience. Yes, you read that right! Believe it or not, by providing an exceptional client or customer experience, your firm can turn an ordinary or undesirable situation into a moment of...
Client Feedback on Purpose: Creating a Strategy that Drives Change and Profits

Client Feedback on Purpose: Creating a Strategy that Drives Change and Profits

Imagine this – you and I are working on a multi-million dollar, long term project of yours. About halfway through the project I ask you for some feedback, and then store it away in a file somewhere until my team and I have a chance to review it. Over the next...
Client Experience Collaborative Podcast: Embracing Client Experience During Coronavirus

Client Experience Collaborative Podcast: Embracing Client Experience During Coronavirus

The Client Experience Collaborative Podcast presents its first episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and pioneers in helping professional...