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Client Feedback on Purpose: Creating a Strategy that Drives Change and Profits

Client Feedback on Purpose: Creating a Strategy that Drives Change and Profits

Imagine this – you and I are working on a multi-million dollar, long term project of yours. About halfway through the project I ask you for some feedback, and then store it away in a file somewhere until my team and I have a chance to review it. Over the next...
Client Experience Collaborative Podcast: Embracing Client Experience During Coronavirus

Client Experience Collaborative Podcast: Embracing Client Experience During Coronavirus

The Client Experience Collaborative Podcast presents its first episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and pioneers in helping professional...
CX & EX: Vicious or Virtuous Cycle?

CX & EX: Vicious or Virtuous Cycle?

You’re a believer. In this competitive marketplace, you see the positive ROI numbers firms that have implemented Employee Experience (EX) and Client Experience (CX) as an operational discipline are achieving. And you want the same success trajectory for your firm. So,...