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Client Feedback on Purpose: Creating a Strategy that Drives Change and Profits

Client Feedback on Purpose: Creating a Strategy that Drives Change and Profits

Imagine this – you and I are working on a multi-million dollar, long term project of yours. About halfway through the project I ask you for some feedback, and then store it away in a file somewhere until my team and I have a chance to review it. Over the next...
CX & EX: Vicious or Virtuous Cycle?

CX & EX: Vicious or Virtuous Cycle?

You’re a believer. In this competitive marketplace, you see the positive ROI numbers firms that have implemented Employee Experience (EX) and Client Experience (CX) as an operational discipline are achieving. And you want the same success trajectory for your firm. So,...