Client Experience Strategy For Professional Service Firms
Client feedback comes from a variety of sources and can be extremely beneficial for your business. Through Insight Analysis, your professional service firm can gain a better understanding of what your clients really want and need in order to improve your sales strategies and your bottom line.
What is Insight Analysis?
Insight Analysis is the process of reviewing and interpreting client feedback from a multitude of data points in order to identify patterns and trends. By understanding what your clients like and don’t like, you can begin to make more informed decisions about your services, therefore creating the opportunity for substantial business growth.
A recent two-year case study showed a 36% higher revenue capture rate and a higher average contract value with the implementation of Client Savvy’s Insight Analysis
An increasing number of professional service firms are adopting a highly analytical, data-driven approach to better serve their clients, and it’s easy to see why. The data from Insight Analysis combined with your company’s operating data empowers your team members to analyze real feedback to turn it into increasingly valuable knowledge that helps your business grow.
Using Insight Analysis, you are given the power to make better, more rational business decisions by taking advantage of the framework we provide. You’ll gain insight from qualitative and quantitative feedback to further analyze:
Insight Analysis is not a one-time event, but a process that should be revisited regularly. The type and amount of data we collect will depend on your business, but it’s important to have an Insight Analysis process in place to regularly review feedback from clients to make the most of this valuable information.
Did you know unhappy clients, or detractors, are unlikely to do business with you in the year after their contract expires? When Client Savvy identifies a detractor through Insight Analysis, you can potentially turn this around and make them happy.
Use Insight Analysis to answer:
Insight Analysis also allows you to examine correlations with the behaviors of clients that have become promoters. With this data, you can develop training and behavioral guidelines for internal use to gain more positive outcomes.
for Professional Services Firms
We provide Insight Analysis to allow you to make better decisions about your services and grow your business. Contact us today to schedule a virtual meeting where we can discuss how our data-driven Insight Analysis can help your business thrive.