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About

Client Savvy was born in 2013 in response to the need for professional services firms to know what their clients are thinking and to learn how they are performing versus their clients’ expectations.

Founder, Ryan Suydam, created the Client Feedback Tool to help professional services firms understand how they are performing relative to their clients’ expectations with regards to helpfulness, responsiveness, quality, accuracy, schedule, scope and fees, support, and Net Promoter Score.

The data and knowledge provided by responses to the Client Feedback Tool help professional services firms deliver a better client experience and a better employee experience. This, in turn, results in great revenue, more referrals, and repeat business.

Our Team

Meet the team helping you design and deliver incredible client experiences. Let’s get Savvy.

Ryan Suydam

Ryan Suydam

CHIEF EXPERIENCE OFFICER

“Problems cannot be solved by the same level of thinking that created them.” My strengths are focused in ideation and strategic – I get excited helping others look at problems in new ways, specifically to help them build and develop great relationships. I’m not content until I hear a success story that our work together was well worth the effort.

Blake Godwin

Blake Godwin

PRESIDENT, PARTNER

I thrive off of creating a win-win-win situation. Aligning strategic priorities with a client experience strategy not only enables our clients to achieve their goals, but it makes our Clients’, clients, happy!

Ryanne Nelson

Ryanne Nelson

APPLICATION SUPPORT MANAGER

I am encouraged when clients use the feedback they receive to promote a culture where their firm’s Client Experience initiatives facilitate long-term Client Relationships.

James Howard

James Howard

CLIENT SUCCESS MANAGER

I appreciate the chance to help clients become better helpers. By spotting patterns that optimize client experience, I enjoy facilitating clients’ journeys towards new goals.

Desi Podkowka

Desi Podkowka

CLIENT SUCCESS MANAGER

I enjoy making connections with people and delivering a “human” experience to the professional world. I’m excited to have the opportunity to make those connections with our clients and provide them with out of the box insights, so that together we can make their business flourish beyond imagination.

Robb Fluet

Robb Fluet

CLIENT EXPERIENCE CONSULTANT

I get a natural high when my clients say, “You’ve helped us in ways we never imagined were related to Client Experience.”

Tom smith

Tom smith

CLIENT EXPERIENCE ANALYST & STRATEGIST

Passionate about gathering data and sharing insights to help
clients understand the value of measuring and delivering outstanding client
experiences to differentiate their firm and their brand to earn clients for
life.

Lindsey Scales

Lindsey Scales

UI/UX PRODUCT MANAGER

“Why?” is my favorite question. Understanding clients’ needs and underlying motivations is an essential step in experience design. These valuable insights enable us to provide excellent service and craft great software.

ELENA BOMBARDIER

ELENA BOMBARDIER

CLIENT EXPERIENCE CONSULTANT

I love listening to challenges and helping others find solutions, and am passionate about providing an exceptional exeprience for everyone I work with – internally and externally!

Client SavvySM services include: business and market research surveys; business management consulting/strategic planning/business advisory services, and related business management information services in client specific fields; and on-line computer services enabling registered users to gather, review, and respond to feedback from their clients.