Client Experience Strategy For Professional Service Firms
Client Savvy was born in 2004 in response to the need for professional services firms to know what their clients are thinking and to learn how they are performing versus their clients’ expectations.
Founder, Ryan Suydam, created the Client Feedback Tool to empower professional services firms to understand how they are performing when it comes to their client expectations. This amazing tool cleverly indicates helpfulness, responsiveness, quality, accuracy, schedule, scope and fees, support, and Net Promoter Score.
With the results of the Client Feedback Tool, professional services firms deliver measurable improvement for Clients and Employees, alike. Furthermore, the Client Feedback Tool equals an increase in revenue, referrals, and repeat business.
“Problems cannot be solved by the same level of thinking that created them.” My strengths are focused in ideation and strategic – I get excited helping others look at problems in new ways, specifically to help them build and develop great relationships. I’m not content until I hear a success story that our work together was well worth the effort.
I thrive off of creating a win-win-win situation. Aligning strategic priorities with a client experience strategy not only enables our clients to achieve their goals, but it makes our Clients’, clients, happy!
I am encouraged when clients use the feedback they receive to promote a culture where their firm’s Client Experience initiatives facilitate long-term Client Relationships.
I enjoy making connections with people and delivering a “human” experience to the professional world. I’m excited to have the opportunity to make those connections with our clients and provide them with out of the box insights, so that together we can make their business flourish beyond imagination.
Information sponge who loves helping people. Ready to hit the ground running in any project and bring a wealth of energy and knowledge to any room.
Highly personable customer service professional with vast experience in customer and technical support, account management, field services, inventory management, and warehouse distribution.
My own keys for success are: critical
thinking, informed decision making
and desire to grow. I am a good
communicator and I hope that my
work inspires others with its creativity
Driven and autonomous professional who has effectively managed global teams, projects and businesses in both corporate IT and startup environments.
Strong design professional with substantial experience as a Creative Manager leading projects and teams in the areas of Visual Communication, User Experience, Web design and Front-End Development.
I love coding, problem solving and have incredible intention to detail. My passion is user experience and never ending pursuit of knowledge.
I am focused on solving problems, managing risks and improving the quality of our software through all phases of the development lifecycle.
Creative and detail-oriented, my motivation is finding user experience issues and helping to maintain the highest quality for our products.