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Our Team

Meet the team helping you design and deliver incredible client experiences. Let’s get Savvy.

Ryan Suydam

Ryan Suydam

CHIEF EXPERIENCE OFFICER

“Problems cannot be solved by the same level of thinking that created them.” My strengths are focused in ideation and strategic – I get excited helping others look at problems in new ways, specifically to help them build and develop great relationships. I’m not content until I hear a success story that our work together was well worth the effort.

Blake Godwin

Blake Godwin

VP OF GROWTH & OPERATIONS

I thrive off of creating a win-win-win situation. Aligning strategic priorities with a client experience strategy not only enables our clients to achieve their goals, but it makes our Clients’, clients, happy!

Ryanne Nelson

Ryanne Nelson

DIRECTOR OF CLIENT EXPERIENCE

I am encouraged when clients use the feedback they receive to promote a culture where their firm’s Client Experience initiatives facilitate long-term Client Relationships.

James Howard

James Howard

CLIENT SUCCESS MANAGER

I appreciate the chance to help clients become better helpers. By spotting patterns that optimize client experience, I enjoy facilitating clients’ journeys towards new goals.

Kate Lucey

Kate Lucey

CX CONSULTANT

Language is an integral part of everything we do, but it is so fundamental that we often take it for granted. Looking at our words and our relationships in new ways creates curiosity and insights that can totally reframe how we engage with others. Seeing those lightbulbs go off in my clients’ heads is what gets me out of bed in the morning.

Brad Porterfield

Brad Porterfield

CLIENT OUTCOMES & ANALYTICS

Analytics and business operations play such an integral role in client experience. I enjoy showing clients the trends that underlie their businesses and strive to make their experience with us an example of what’s possible.

Robb Fluet

Robb Fluet

BUSINESS DEVELOPMENT MANAGER

I get a natural high when my clients say, “You’ve helped us in ways we never imagined were related to Client Experience”.

Sally Orcutt

Sally Orcutt

MARKETING DIRECTOR

Every day presents a new opportunity to work with amazing individuals to raise the awareness in the professional services industry on the importance of client experience. This culminates in our signature event, CXps. Let me personally welcome you to join the community.

Client SavvySM services include: Business and market research surveys; business management consulting/strategic planning/business advisory services, and related business management information services in client specific fields; and on-line computer services enabling registered users to gather, review, and respond to feedback from their clients.