Meet the team helping you design and deliver incredible client experiences. Let’s get Savvy.
CHIEF EXPERIENCE OFFICER
“Problems cannot be solved by the same level of thinking that created them.” My strengths are focused in ideation and strategic – I get excited helping others look at problems in new ways, specifically to help them build and develop great relationships. I’m not content until I hear a success story that our work together was well worth the effort.
PARTNER, VP OF GROWTH & OPERATIONS
I thrive off of creating a win-win-win situation. Aligning strategic priorities with a client experience strategy not only enables our clients to achieve their goals, but it makes our Clients’, clients, happy!
APPLICATION SUPPORT MANAGER
I am encouraged when clients use the feedback they receive to promote a culture where their firm’s Client Experience initiatives facilitate long-term Client Relationships.
CLIENT SUCCESS MANAGER
I appreciate the chance to help clients become better helpers. By spotting patterns that optimize client experience, I enjoy facilitating clients’ journeys towards new goals.
CLIENT SUCCESS MANAGER
I enjoy the chance to assist clients with issues they didn’t know they were facing and uncovering unique solutions to complex problems. Driving positive change within organizations has a larger impact than even our most experienced counterparts sometimes realize.
CLIENT OUTCOMES & ANALYTICS
Analytics and business operations play such an integral role in client experience. I enjoy showing clients the trends that underlie their businesses and strive to make their experience with us an example of what’s possible.
BUSINESS DEVELOPMENT MANAGER
I get a natural high when my clients say, “You’ve helped us in ways we never imagined were related to Client Experience.”
UI/UX PRODUCT MANAGER
“Why?” is my favorite question. Understanding clients’ needs and underlying motivations is an essential step in experience design. These valuable insights enable us to provide excellent service and craft great software.
Each day presents new opportunities to work with amazing individuals to raise awareness in the professional services industry on the importance of client experience. If we build a great experience, clients tell each other about that – and that can be so powerful for CX, EX, and BX.
Client SavvySM services include: Business and market research surveys; business management consulting/strategic planning/business advisory services, and related business management information services in client specific fields; and on-line computer services enabling registered users to gather, review, and respond to feedback from their clients.