Client Savvy was born in 2013 in response to the need for professional services firms to know what their clients are thinking and to learn how they are performing versus their clients’ expectations.
Founder, Ryan Suydam, created the Client Feedback Tool to empower professional services firms to understand how they are performing when it comes to their client expectations. This amazing tool cleverly indicates helpfulness, responsiveness, quality, accuracy, schedule, scope and fees, support, and Net Promoter Score.
With the results of the Client Feedback Tool, professional services firms deliver measurable improvement for Clients and Employees, alike. Furthermore, the Client Feedback Tool equals an increase in revenue, referrals, and repeat business.
Meet the team helping you design and deliver incredible Client Experiences. Let’s get Savvy.
CHIEF EXPERIENCE OFFICER
I thrive off of creating a win-win-win situation. Aligning strategic priorities with a client experience strategy not only enables our clients to achieve their goals, but it makes our Clients’, clients, happy!
SENIOR CLIENT EXPERIENCE CONSULTANT
APPLICATION SUPPORT MANAGER
CLIENT SUCCESS MANAGER
DATA SCIENTIST & APPLICATION SUPPORT
“Data is the oil of the future, every company will invest
in collecting data and eventually be in the data business.” I’m a data-oriented
person and always plan my decisions around it. I’m excited for the opportunity to help our clients do the same – while using it to better understand their clients and develop strategic Client Experience programs.
“It is my belief that happy clients and happy employees are two core components of a successful business. It makes me feel thrilled when my expertise helps create a positive experience for the clients.”
“I am ecstatic and honored to be part of a growing team of Client Experience experts, and I’m looking forward to contributing to the normalization of Client Experience Culture on a global scale.”