Our Team

We believe in the power of authentic, purposeful and believable communication – delivered by real people who want to make a difference.

Our mission is to enable professionals to become client savvy by providing strategies, tools, expert guidance and a safe community to learn about and innovate on the client experience. We enable client insights that drive loyalty and fuel growth personally, professionally, and corporately. By empowering professionals to build positive relationships and solve clients’ real problems, we unleash the heroes they can become for the people they serve.

Meet the team helping you design and deliver incredible client experiences.

Let’s get Savvy.

Ryan Suydam

Ryan Suydam

CHIEF EXPERIENCE OFFICER

“Problems cannot be solved by the same level of thinking that created them.” My strengths are focused in ideation and strategic – I get excited helping others look at problems in new ways, specifically to help them build and develop great relationships. I’m not content until I hear a success story that our work together was well worth the effort.

Robb Fluet

Robb Fluet

DIRECTOR OF BUSINESS DEVELOPMENT

I get a natural high when my clients say, “You’ve helped us in ways we never imagined were related to Client Experience”.

Eleanor Missimer

Eleanor Missimer

CLIENT SERVICES MANAGER

I love working and chatting with our clients. Getting to know each one personally, as well as their firm and its needs. I can then customize my approach to best meet their unique needs. One of the best parts is that I also get to make some great friends along the way.

Charles Perraut

Charles Perraut

CLIENT SOLUTIONS MANAGER

I enjoy hearing clients say “Would it be possible to…” Those words spark my imagination and give me the chance to use my technological skills to imagine solutions to that question.

Ryanne Nelson

Ryanne Nelson

CLIENT SERVICES MANAGER

I am encouraged when clients use the feedback they receive to promote a culture where their firm’s Client Experience initiatives facilitate long-term Client Relationships.

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