Client Experience Strategy For Professional Service Firms
Client Savvy was born in 2004 in response to the need for professional services firms to know what their clients are thinking and to learn how they are performing versus their clients’ expectations.
Founder, Ryan Suydam, created the Client Feedback Tool to empower professional services firms to understand how they are performing when it comes to their client expectations. This amazing tool cleverly indicates helpfulness, responsiveness, quality, accuracy, schedule, scope and fees, support, and Net Promoter Score.
With the results of the Client Feedback Tool, professional services firms deliver measurable improvement for Clients and Employees, alike. Furthermore, the Client Feedback Tool equals an increase in revenue, referrals, and repeat business.
“Problems cannot be solved by the same level of thinking that created them.” My strengths are focused in ideation and strategic – I get excited helping others look at problems in new ways, specifically to help them build and develop great relationships. I’m not content until I hear a success story that our work together was well worth the effort.
I thrive off of creating a win-win-win situation. Aligning strategic priorities with a client experience strategy not only enables our clients to achieve their goals, but it makes our Clients’, clients, happy!
I am encouraged when clients use the feedback they receive to promote a culture where their firm’s Client Experience initiatives facilitate long-term Client Relationships.
Working with clients to grow their firms and assist them in building brands that they can be proud of, all while allowing their clients to feel like a part of the family. I am excited to be with Client Savvy to dig even deeper into CX and help close the CX Gap.
I enjoy making connections with people and delivering a “human” experience to the professional world. I’m excited to have the opportunity to make those connections with our clients and provide them with out of the box insights, so that together we can make their business flourish beyond imagination.
“Data is the oil of the future, every company will invest
in collecting data and eventually be in the data business.” I’m a data-oriented
person and always plan my decisions around it. I’m excited for the opportunity to help our clients do the same – while using it to better understand their clients and develop strategic Client Experience programs.
It is no easy task to evolve how an organization relates to its clients. Connecting the present to desired outcomes requires substantial effort and consideration – process design, communication, buy-in, accountability, quantification, etc.. I love helping leaders tackle daunting challenges like these. Any investment made is returned in spades.