Client Savvy was born in 2013 in response to the need for professional services firms to know what their clients are thinking and to learn how they are performing versus their clients’ expectations.
Founder, Ryan Suydam, created the Client Feedback Tool to empower professional services firms to understand how they are performing when it comes to their client expectations. This amazing tool cleverly indicates helpfulness, responsiveness, quality, accuracy, schedule, scope and fees, support, and Net Promoter Score.
With the results of the Client Feedback Tool, professional services firms deliver measurable improvement for Clients and Employees, alike. Furthermore, the Client Feedback Tool equals an increase in revenue, referrals, and repeat business.
Meet the team helping you design and deliver incredible Client Experiences. Let’s get Savvy.
CHIEF EXPERIENCE OFFICER“Problems cannot be solved by the same level of thinking that created them.” My strengths are focused in ideation and strategic – I get excited helping others look at problems in new ways, specifically to help them build and develop great relationships. I’m not content until I hear a success story that our work together was well worth the effort.
I thrive off of creating a win-win-win situation. Aligning strategic priorities with a client experience strategy not only enables our clients to achieve their goals, but it makes our Clients’, clients, happy!
SENIOR CLIENT EXPERIENCE CONSULTANT
I get a natural high when my clients say, “You’ve helped us in ways we never imagined were related to Client Experience.”
APPLICATION SUPPORT MANAGER
I am encouraged when clients use the feedback they receive to promote a culture where their firm’s Client Experience initiatives facilitate long-term Client Relationships.
CLIENT SUCCESS MANAGER
I appreciate the chance to help clients become better helpers. By spotting patterns that optimize client experience, I enjoy facilitating clients’ journeys towards new goals.
CLIENT SUCCESS MANAGER
I enjoy making connections with people and delivering a “human” experience to the professional world. I’m excited to have the opportunity to make those connections with our clients and provide them with out of the box insights, so that together we can make their business flourish beyond imagination.
UI/UX PRODUCT MANAGER
“Why?” is my favorite question. Understanding clients’ needs and underlying motivations is an essential step in experience design. These valuable insights enable us to provide excellent service and craft great software.
DATA SCIENTIST & APPLICATION SUPPORT
“Data is the oil of the future, every company will invest
in collecting data and eventually be in the data business.” I’m a data-oriented
person and always plan my decisions around it. I’m excited for the opportunity to help our clients do the same – while using it to better understand their clients and develop strategic Client Experience programs.
“It is my belief that happy clients and happy employees are two core components of a successful business. It makes me feel thrilled when my expertise helps create a positive experience for the clients.”
“I am ecstatic and honored to be part of a growing team of Client Experience experts, and I’m looking forward to contributing to the normalization of Client Experience Culture on a global scale.”
Client SavvySM services include: business and market research surveys; business management consulting/strategic planning/business advisory services, and related business management information services in client specific fields; and on-line computer services enabling registered users to gather, review, and respond to feedback from their clients.