SURVEYS, FEEDBACK TRACKING & MANAGEMENT
Customer Feedback Software for Professional Services Firms
Build stronger client relationships, streamline operations, and boost revenue with actionable insights.
Empowering CX professionals to
Design
We design Voice of Customer (VoC) programs that customers actually want to participate in. By aligning your approach with their natural motivations for feedback, we unlock a stream of valuable insights that continuously fuel your customer experience strategy.
Implement
Leverage our industry-leading software platform to easily collect ongoing customer feedback. Whether you prefer to empower your team with training or tap into our expertise with managed services, we'll ensure your program runs smoothly and delivers bottom-line outcomes.
Measure
Our real-time dashboard lets you easily review feedback at individual, project, and client levels. Dive deep for granular detail, or get a high-level overview. Plus, your Client Success Manager goes beyond basic feedback data, providing customer insights, comparisons, and industry benchmarks to help you optimize your CX.
Our Customer Feedback Tool Drives Results and Can Boost Your Firm’s Bottom Line
Client Savvy’s customer feedback service provides a way to monitor the relationship between your firm and client regarding the progress of a project or matter. Client Savvy empowers you to measure and act on client experiences, resulting in increased share-of-wallet, customer loyalty, referrals, and revenue.
380%
more pain points discovered
We possess the most reliable and accurate mechanism to identify hidden client problems (380% more pain points discovered than via NPS alone).
+17
increase in
Net Promoter Score®
Implementation of ongoing feedback using Client Savvy’s platform increases Net Promoter Score by 17 points on average.
83%
of at-risk clients saved
Our customer feedback management tool has closed-loop accountability that reduces repeat client frustrations by 83%, thus lowering churn.
$1.8
in referrals gained
Our average client that activates their promoters (as identified within the platform) generates $1.8M in new business from referrals.
The Only CX Platform
for Professional Services
Gain a competitive edge with our industry-leading customer feedback platform. Designed specifically for professional services, it empowers you to collect, analyze, respond to, and take action on client feedback – all in real-time.
Architecture
Engineering
Construction
Legal
Accounting
Technology
Consulting
And More
Architecture
Engineering
Construction
Legal
Accounting
Technology
Consulting
And More
Years
Clients
Time Zones
Surveys Sent
One In Four Customers Has An Unvoiced Complaint.
What Are You Doing About It?
Silent churn is killing your business. Up to 25% of clients have unvoiced complaints, and 7% are at risk of leaving. Our client feedback software, built specifically for professional services firms, tackles this head-on. Integrate surveys seamlessly into complex customer journeys, hold your team accountable for timely responses, and turn feedback into action – before it's too late.
How Are You Responding To Customer Feedback?