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10 Benefits of Client Feedback

10 Benefits of Client Feedback

We frequently hear the following question from professionals in A/E/C, accounting, law, and technology companies, “What are some of the benefits we will see from the client feedback program?” Here are our top 10 benefits of client feedback for improved CX Programming:...
How a Great Client Experience Can Drive Revenue Growth, Referrals, and Cross-Selling Opportunities

How a Great Client Experience Can Drive Revenue Growth, Referrals, and Cross-Selling Opportunities

Hailstorm, roof damage, great CX Yes, you read that right! Believe it or not, by providing an exceptional client or customer experience (CX), your firm can turn an ordinary or undesirable situation into a moment of delight. Revenue growth, referrals, and cross-selling...
Feedback on Purpose: Create a Client Feedback Strategy to Drive Change and Profits

Feedback on Purpose: Create a Client Feedback Strategy to Drive Change and Profits

When a firm considers how to create client strategy through permissive feedback programs, but without a real purpose or a solid plan, other than “finding problems”, it’s lackluster. The result – increased workload for your team, and a minimal chance...