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Activating Promoters

Activating Promoters

Connect with your “raving fans” to grow. As the leader of a successful professional services firm, you’re hopefully receiving a lot of positive feedback. How are you leveraging this positive feedback to generate more revenue? A member of our client success team shared...
How a Great Client Experience Can Drive Revenue Growth, Referrals, and Cross-Selling Opportunities

How a Great Client Experience Can Drive Revenue Growth, Referrals, and Cross-Selling Opportunities

Hailstorm, roof damage, great CX Yes, you read that right! Believe it or not, by providing an exceptional client or customer experience (CX), your firm can turn an ordinary or undesirable situation into a moment of delight. Living in Raleigh, we’re used to hurricanes...
Client Feedback on Purpose: Creating a Strategy that Drives Change and Profits

Client Feedback on Purpose: Creating a Strategy that Drives Change and Profits

Imagine this, you and I are working on a multi-million dollar, long-term project of yours. About halfway through the project, I ask you for some feedback and then store it away in a file somewhere until my team and I have a chance to review it. Over the next several...