by Blake Godwin | Nov 26, 2018 | Feedback and Analytics, Growth Strategy, Increase Profitability
Quantify your strengths. Growth is the ultimate test of business vitality, yet questions about it haunt business leaders. How much will we grow this year? How much growth do we need? How should we balance revenue growth against margin improvement? Do we want to...
by Sally Orcutt | Oct 2, 2018 | Growth Strategy, Increase Profitability, Relationship Building
I attended the SMPS Research Triangle event recently and had the pleasure of hearing Danielle Gray share tips and tricks for extracting data from technical professionals. There was plenty of laughter as Danielle described personas for the technical professionals she’s...
by Jamie Spreitzer | Sep 13, 2018 | CX Leadership, Growth Strategy, Increase Profitability
Leaders of professional services firms who are tasked with implementing CX programs are often looking for the best way to join the Client Experience movement without too much distraction from the day-to-day operation of their businesses. In some cases, CX leaders...
by Ryanne Nelson | Jul 17, 2018 | Client Loyalty, Feedback and Analytics, Increase Profitability
Give your clients a voice and you’ll never be surprised again. “We don’t need a Voice of Client (VoC) program at our firm. Our project managers talk to our clients all the time.” This was what Bill, the CEO of a mid-sized engineering firm told me about nine...
by James Howard | Jun 26, 2018 | Client Journey Mapping, Client Success, Employee Experience, Feedback and Analytics, Growth Strategy, Increase Profitability
I heard a speaker say recently, “There is no reason for any firm to apologize for its need to make a profit.” He was right. Profitability is essential to the health of any business and necessary to enable the business to continue to grow and provide jobs for its...
by Ryan Suydam | Jun 25, 2018 | Client Experience Strategy, Client Success, Growth Strategy, Increase Profitability
It doesn’t have to. I recently had dinner with a client while at an industry event. He’s the young leader of a regional office for a larger firm. He shared his story: “Six hundred percent growth in just a couple years. Most of my peers would envy what we’ve...
