by Blake Godwin | Apr 16, 2019 | Client Experience Strategy, Employee Experience, Increase Profitability, Relationship Building
As a firm leader, you get it. You understand that your clients are already having an ‘experience’ working with your firm. You also know that their experience working with your firm is not always consistent and you and your team are still spending more time than you’d...
by Blake Godwin | Mar 5, 2019 | Client Experience Strategy, CX Leadership, Growth Strategy, Increase Profitability
My colleague recently took a trip to the mountains of North Carolina for a long weekend with his new fiancée. He had reserved a cute little cabin in the woods on Airbnb and looked forward to some quiet down time. After a four-hour drive, they arrived – it was...
by Kate Lucey | Feb 4, 2019 | Growth Strategy, Increase Profitability
Turn your superstar DOERS into confident DOER-SELLERS! You want (and need) your highly successful project managers to generate sales opportunities for your firm. Your clients love them and the work they do. There is one problem though: many of these individuals are...
by Blake Godwin | Nov 26, 2018 | Feedback and Analytics, Growth Strategy, Increase Profitability
Quantify your strengths. Growth is the ultimate test of business vitality, yet questions about it haunt business leaders. How much will we grow this year? How much growth do we need? How should we balance revenue growth against margin improvement? Do we want to...
by Sally Orcutt | Oct 2, 2018 | Growth Strategy, Increase Profitability, Relationship Building
I attended the SMPS Research Triangle event recently and had the pleasure of hearing Danielle Gray share tips and tricks for extracting data from technical professionals. There was plenty of laughter as Danielle described personas for the technical professionals she’s...
by Jamie Spreitzer | Sep 13, 2018 | CX Leadership, Growth Strategy, Increase Profitability
Leaders of professional services firms who are tasked with implementing CX programs are often looking for the best way to join the Client Experience movement without too much distraction from the day-to-day operation of their businesses. In some cases, CX leaders...
