by Blake Godwin | Jan 7, 2019 | Client Experience Strategy, Feedback and Analytics, Growth Strategy, Relationship Building
Has this ever happened to you? One of your clients says, “I’ll be happy to refer you to my colleague. You and your team have done a terrific job for us.” And then, NOTHING happens. Did they change their mind? Did they forget? It feels awkward to ask them why they...
by Sally Orcutt | Oct 2, 2018 | Growth Strategy, Increase Profitability, Relationship Building
I attended the SMPS Research Triangle event recently and had the pleasure of hearing Danielle Gray share tips and tricks for extracting data from technical professionals. There was plenty of laughter as Danielle described personas for the technical professionals she’s...
by Brad Porterfield | Aug 13, 2018 | Client Experience Strategy, Client Success, Feedback and Analytics, Relationship Building
“I laughed.” That’s what Forrester CEO, George Colony said he did when he saw the “instant customer feedback buttons’ at Heathrow Airport. It’s not as if a frowny face, a smiley face, and a straight face are exactly sophisticated. In his post, Real-Time Customer...
by Sally Orcutt | Jul 31, 2018 | Client Experience Strategy, Client Success, Feedback and Analytics, Relationship Building
We all have brands we love because they deliver on their promise and their promise relieves us of some pain, anxiety, or frustration. In this post, I looked at some brands Client Savvy team members love to see if I can connect the dots between the customer experience...
by Ryan Suydam | Jul 12, 2018 | Client Experience Strategy, Client Loyalty, Relationship Building
I have a few brands I love. Like many people, I fly Southwest any chance I can – even choosing connections and higher ticket prices just to stay in the brand. But we all know these consumer brands and their stories. Southwest, along with Ritz Carlton, Amazon,...
by Kate Lucey | Jun 12, 2018 | Client Success, Relationship Building
From time to time, Client Savvy selects a client, takes a chunk of their recent data and conducts a linguistic analysis to give them deeper insight into what their clients are saying. We believe that as important as numerical analysis is to understanding client...
