by Tom Smith | Apr 12, 2021 | Client Experience Management, Client Experience Strategy, Feedback and Analytics, Increase Profitability, Relationship Building
Are you an ostrich or an owl? We frequently hear the following from professional services companies: “Asking for feedback can seem scary.” “What if I’m not as good as I think I am?” “What if someone doesn’t like me?” We respond by asking, “Would you rather not know...
by Tom Smith | Apr 5, 2021 | Client Experience Management, Client Experience Strategy, Feedback and Analytics, Growth Strategy, Increase Profitability
Not people, not products — process. Does your company struggle to define and measure quality? For professional services companies to capture sufficient nuance to understand what’s going on with their client’s expectations, they need to measure the right...
