Discover why empowering frontline staff to request direct client feedback leads to higher response rates, deeper insights, and stronger relationships. Build trust, boost morale, and drive real improvement.
Author: Ryan Suydam
Building a Customer Success Team to Boost Client Satisfaction and Loyalty
Learn the keys to building a strategic, scalable Customer Success team that can boost client satisfaction, strengthen loyalty, and create lasting positive client experiences.
Uniting for a CX Revolution in Professional Services
Client Savvy and ClearlyRated unite to accelerate Client Experience (CX) adoption across professional services. Discover how this strategic partnership empowers your firm with AI analytics, enhanced reputation tools, and a stronger CX community.
Why NPS Alone Can’t Predict Individual Client Sentiment
Discover why Net Promoter Score (NPS), while useful for measuring group sentiment, falls short in predicting individual client behavior—and how balancing it with a more nuanced approach like Client Savvy’s 7-point CXI® scale can transform your client experience strategy.
Ghosted by a Survey: What to Do When Clients Don’t Hit Submit
Discover how to thoughtfully respond when a client begins a survey, shares feedback, and then abandons it. Learn proven strategies to build trust, foster meaningful conversations, and turn partial insights into opportunities for stronger client relationships
Five Truths about CX Every HR Professional Needs to Know
Discover the five powerful ways Employee Experience (EX) drives Client Experience (CX), retention, innovation, and profits. A must-read for HR leaders ready to unlock growth.
Why “Met Expectations” and a 10 NPS Is the Gold Standard for Client Feedback
Discover why achieving a “Met Expectations” CXI score alongside a 10 NPS is the gold standard in client feedback. Learn how these metrics work together to signal client satisfaction and loyalty.
Why Every Firm Needs a Client Experience (CX) Program Charter
Discover why every firm needs a Client Experience (CX) Program Charter. Learn how this executive-backed document drives alignment, empowers teams, and transforms client relationships.
Why You Shouldn’t Require Comments for Low Scores in Client Surveys
Requiring comments for low scores in client surveys can lead to inflated results and hinder honest feedback. Discover why optional comments preserve authenticity, foster trust, and encourage meaningful follow-up conversations.
Stop Wasting Wins: Why Elevating Expectations Beats Exceeding Them
Stop “exceeding expectations” and start elevating them. Learn why setting clear, high-value expectations upfront wins more work, builds trust, and drives long-term success in professional services.