by Blake Godwin | Apr 22, 2020 | Client Experience Management, Client Experience Strategy, Client Loyalty, Client Success, CX Leadership, Employee Experience
The Client Experience Collaborative Podcast presents its first episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and pioneers in helping professional...
by Blake Godwin | Dec 18, 2019 | Client Experience Management, Client Experience Strategy, CX Leadership, Feedback and Analytics, Relationship Building
In October’s blog, CX & EX: Vicious or Virtuous Cycle, I discussed the importance of being intentional about your firm’s CX and EX efforts. Are you an engineering, architecture, construction, legal, accounting (fill in the blank here) that tries to provide a...
by Blake Godwin | Mar 5, 2019 | Client Experience Management, Client Experience Strategy, CX Leadership, Growth Strategy, Increase Profitability
My colleague recently took a trip to the mountains of North Carolina for a long weekend with his new fiancée. He had reserved a cute little cabin in the woods on Airbnb and looked forward to some quiet down time. After a four-hour drive, they arrived – it was...
by Jamie Spreitzer | Sep 13, 2018 | CX Leadership, Growth Strategy, Increase Profitability
Leaders of professional services firms who are tasked with implementing CX programs are often looking for the best way to join the Client Experience movement without too much distraction from the day-to-day operation of their businesses. In some cases, CX leaders...
