Client Savvy

Client Savvy

Customer Feedback Software for Professional Services Firms

Tag: Client-Centric Mindset

Embracing a Client-Centric Mindset: A Reflection for AEC Marketers

When considering what truly epitomizes poor client service, one mistake stands out above all others: focusing on your project rather than the client’s outcome.

Posted byRyan SuydamSeptember 11, 2024September 11, 2024Posted inCustomer Experience Strategy, Customer Success, Relationship BuildingTags: AEC, Client Success, Client-Centric Mindset, CX Strategy, Professional Services
    • The Power of Frontline-Driven Feedback Requests
    • Building a Customer Success Team to Boost Client Satisfaction and Loyalty
    • Uniting for a CX Revolution in Professional Services
    • Why NPS Alone Can’t Predict Individual Client Sentiment
    • Ghosted by a Survey: What to Do When Clients Don’t Hit Submit
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