Client Savvy

Client Savvy

Customer Feedback Software for Professional Services Firms

Tag: electronic feedback

Enhance Strategic Budget Management with Client Feedback Software

Client feedback software is more than a tool for collecting opinions—it’s a strategic asset for improving budget management. Leveraging these tools to train project managers in budget strategy enables your firm to deliver greater value to clients and stand out from competitors.

Posted byRyan SuydamOctober 22, 2024October 22, 2024Posted inCustomer Experience Management, Customer Experience Strategy, Customer Feedback, Customer SuccessTags: Client Experience, Client Insights, Customer Feedback, customer feedback software, CX Strategy, electronic feedback, Professional Services

Thank You, AI: Exploring the Psychology of Gratitude in Human-Robot Interactions

Why do we thank AI, like ChatGPT? Because when it helps us, we feel a sense of relief or benefit, and expressing thanks fulfills a need to acknowledge that help. This same psychology applies to our clients.

Posted byRyan SuydamOctober 16, 2024October 16, 2024Posted inCustomer Feedback, Relationship BuildingTags: Client Experience, Customer Feedback, customer feedback software, electronic feedback, relationship building
    • The Power of Frontline-Driven Feedback Requests
    • Building a Customer Success Team to Boost Client Satisfaction and Loyalty
    • Uniting for a CX Revolution in Professional Services
    • Why NPS Alone Can’t Predict Individual Client Sentiment
    • Ghosted by a Survey: What to Do When Clients Don’t Hit Submit
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