Electronic feedback in AEC and professional services enhances client conversations by providing structured insights, not replacing personal interactions. When used thoughtfully, it strengthens relationships by making communication more intentional and informed.
Author: Tim Asimos
Client Savvy Announces Partnership with Evolve Partners to Elevate Client Listening and CX Solutions for Professional Services Firms
FOR IMMEDIATE RELEASE Raleigh, NC – March 20, 2025 – Client Savvy, a leading provider of client feedback software for professional services firms, is excited to announce a strategic partnership with Evolve Partners, a professional services consultancy specializing in growth strategy, client experience (CX) innovation, technology transformation & integration, data analytics, and M&A integration. This […]
Client Savvy Announces Partnership with TOKY to Enhance Client Experience Solutions for the AEC Industry
FOR IMMEDIATE RELEASE Raleigh, NC – February 28, 2025 – Client Savvy, a leading provider of client feedback software for professional services firms, is excited to announce a strategic partnership with TOKY, a branding and strategy consultancy renowned for its expertise in the Architecture, Engineering, and Construction (AEC) industry. This partnership combines Client Savvy’s patented […]
Assumptions vs. Reality: Why AEC Firms Need Client Feedback
Most AEC firms assume they deliver a great client experience—but do their clients agree? Discover why assumptions create blind spots, how the Client Experience (CX) Gap affects firms, and why structured client feedback is key to retention and growth.
Don’t Let Software Fatigue Block CX Progress: The Cost of Inaction
Struggling with software fatigue? Don’t let it stall your client experience (CX) progress. Delaying CX implementation costs more than you think—lost clients, missed insights, and declining revenue. Discover how seamless integration, automation, and white-glove onboarding make adopting a CX platform effortless and rewarding.
How Often Should an AEC Firm Send Client Surveys?
Client surveys are essential for aligning expectations, improving relationships, and driving success in the AEC industry. Annual baseline surveys provide a big-picture view, while project-based surveys at key milestones offer real-time, actionable feedback. With the right balance of timing and frequency, AEC firms can gain valuable insights, avoid client fatigue, and build lasting loyalty.
2025 CX Trends to Watch: Navigating the Future of Client Experience in AEC & Professional Services
In 2025, CX is no longer a nice-to-have—it’s a critical driver of success in professional services. By embracing these trends, AEC and professional services firms can build stronger client relationships, differentiate themselves from competitors, and drive meaningful business outcomes.
Why Net Promoter Score Alone Falls Short for Measuring Client Experience in AEC Firms
Net Promoter Score (NPS) has gained traction across industries as a go-to metric for gauging client satisfaction and loyalty. This one-question survey—asking clients how likely they are to recommend a firm—provides a snapshot of client sentiment, yet, for Architecture, Engineering, and Construction (AEC) firms, relying solely on NPS can be limiting. While the metric is useful, it lacks the depth needed to cultivate exceptional client experiences and foster loyalty in the complex, relationship-driven AEC industry.
AEC Client Research: 11 Myths Keeping Firms from Implementing Ongoing Client Feedback
In this article, we will explore and debunk 11 common myths that often prevent AEC firms from implementing ongoing client feedback.
How to Choose the Best Customer Feedback Software for Your A/E/C Firm
Research, relate, and react to promoters so they become a referral source for more business within their own company and with their connections at other companies.