Author: Tim Asimos

How Smart AEC Firms Build Client Feedback Programs That Last

Learn why sustainable client feedback success doesn’t come from effort. It comes from design.

The Myth of Repeat Business as a Client Experience Metric for AEC Firms

Learn why high repeat business isn’t enough to power firm growth in today’s environment, and how to use CX data to keep improving and growing.

9 Ways to Leverage Client Feedback in AEC Marketing & Business Development

Discover how to turn client experience from a concept into a team-wide mindset. Learn practical strategies to build consistency, empathy, and client-centric habits across your firm.

The CX Advantage: 24 Problems, One Powerful Solution

Solve 24 common business challenges with a strong Client Experience (CX) strategy—boost loyalty, improve efficiency, and drive growth across your professional services firm.

Electronic Feedback Doesn’t Replace Talking to Clients, It Starts the Right Conversations

Electronic feedback in AEC and professional services enhances client conversations by providing structured insights, not replacing personal interactions. When used thoughtfully, it strengthens relationships by making communication more intentional and informed.

Client Savvy Announces Partnership with Evolve Partners to Elevate Client Listening and CX Solutions for Professional Services Firms

FOR IMMEDIATE RELEASE Raleigh, NC – March 20, 2025 – Client Savvy, a leading provider of client feedback software for professional services firms, is excited to announce a strategic partnership with Evolve Partners, a professional services consultancy specializing in growth strategy, client experience (CX) innovation, technology transformation & integration, data analytics, and M&A integration. This […]

Client Savvy Announces Partnership with TOKY to Enhance Client Experience Solutions for the AEC Industry

FOR IMMEDIATE RELEASE Raleigh, NC – February 28, 2025 – Client Savvy, a leading provider of client feedback software for professional services firms, is excited to announce a strategic partnership with TOKY, a branding and strategy consultancy renowned for its expertise in the Architecture, Engineering, and Construction (AEC) industry. This partnership combines Client Savvy’s patented […]

Assumptions vs. Reality: Why AEC Firms Need Client Feedback

Most AEC firms assume they deliver a great client experience—but do their clients agree? Discover why assumptions create blind spots, how the Client Experience (CX) Gap affects firms, and why structured client feedback is key to retention and growth.

Don’t Let Software Fatigue Block CX Progress: The Cost of Inaction

Struggling with software fatigue? Don’t let it stall your client experience (CX) progress. Delaying CX implementation costs more than you think—lost clients, missed insights, and declining revenue. Discover how seamless integration, automation, and white-glove onboarding make adopting a CX platform effortless and rewarding.