If you’re managing a professional services firm, you’ve probably reviewed profitability, revenue, and more—all mapped across an axis of time. But have you considered how your clients perceive the success of your projects?
Tag: Professional Services
Exceeding Expectations is the Art of Lesser Brands
Elite brands don’t just exceed expectations; they redefine them, setting standards so high they reshape clients’ perceptions of excellence itself. By continually elevating expectations and delivering flawlessly, these brands establish an undeniable reputation for quality, becoming the benchmark of distinction in their field.
Communicating Value: The Missing Link in Customer Feedback Management Tools
Customer feedback management tools can help project managers communicate the value they deliver to clients more effectively by providing insights into what clients appreciate most.
Crafting Unforgettable Client Experiences: Lessons from the Ballpark
Our most vivid memories often stem from emotional highs and lows, and while we can’t always control a project’s outcome, we can shape the journey. By focusing on creating deep, meaningful moments—whether through exceptional service, personalized touches, or moments of unexpected delight—we leave a lasting imprint.
Enhance Strategic Budget Management with Client Feedback Software
Client feedback software is more than a tool for collecting opinions—it’s a strategic asset for improving budget management. Leveraging these tools to train project managers in budget strategy enables your firm to deliver greater value to clients and stand out from competitors.
AEC Client Research: 11 Myths Keeping Firms from Implementing Ongoing Client Feedback
In this article, we will explore and debunk 11 common myths that often prevent AEC firms from implementing ongoing client feedback.
Seven Powerful Reasons to Join Our Thriving CX Community
At Client Savvy, one of our core values is championing the CX community and fostering networks that revolve around client experience.
Overestimating Client Expectations: A Costly Mistake
While exceeding expectations may delight clients, consistently delivering more than what’s expected can actually be harmful to profitability.
“Exceeding Expectations”: Why You’re Wasting Wins With an Empty Promise
Many companies aim to “exceed expectations,” but a stronger and more strategic approach is to elevate expectations.
Embracing a Client-Centric Mindset: A Reflection for AEC Marketers
When considering what truly epitomizes poor client service, one mistake stands out above all others: focusing on your project rather than the client’s outcome.