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Tag: Customer Feedback
Communicating Value: The Missing Link in Customer Feedback Management Tools
Customer feedback management tools can help project managers communicate the value they deliver to clients more effectively by providing insights into what clients appreciate most.
Crafting Unforgettable Client Experiences: Lessons from the Ballpark
Our most vivid memories often stem from emotional highs and lows, and while we can’t always control a project’s outcome, we can shape the journey. By focusing on creating deep, meaningful moments—whether through exceptional service, personalized touches, or moments of unexpected delight—we leave a lasting imprint.
Enhance Strategic Budget Management with Client Feedback Software
Client feedback software is more than a tool for collecting opinions—it’s a strategic asset for improving budget management. Leveraging these tools to train project managers in budget strategy enables your firm to deliver greater value to clients and stand out from competitors.
Thank You, AI: Exploring the Psychology of Gratitude in Human-Robot Interactions
Why do we thank AI, like ChatGPT? Because when it helps us, we feel a sense of relief or benefit, and expressing thanks fulfills a need to acknowledge that help. This same psychology applies to our clients.
Less = More: Grow Revenue with Fewer Clients
Imagine you could: • Drastically reduce the number of client relationships each project manager must handle, • Skyrocket individual project profitability and overall revenue growth, • Offer clients a superior experience working with your firm, and • Drastically decrease the risk of key talent burnout (or worse) – all without doing a large-scale hiring of […]
10 Practical Ways to Combat Survey Fatigue and Enhance Customer Feedback
In this digital age where technology enhancements and AI implementation are on the rise, customer feedback, now more than ever, is an invaluable resource for businesses aiming to improve their products, services, and overall customer experience. However, the overuse of surveys can lead to a phenomenon known as “survey fatigue,” where respondents become tired of […]
We’ve Collected Customer Feedback, Now What?
You’ve determined your send list, carefully crafted your questions, launched your survey, and received your customers’ feedback – but now what? While Customer feedback can do many things, understanding the core basics of what to do with the feedback you receive is the first step on the path to CX success. Actively Listen & […]