While offering incentives may seem like an effective strategy for increasing response rates, it can actually undermine the quality and integrity of the feedback received.
Tag: customer feedback software
Outpace the Competition & Avoid Commoditization with a Solid CX Strategy
With clients having access to more options and a stronger voice in the marketplace than ever before, experience, over price and product, has become a key brand differentiator. Firms that want to outpace the competition and avoid commoditization need a robust Client Experience (CX) Strategy.
Avoid the Telephone Game: How to Ensure Clear Client Communication
Implementing a voice of customer (VoC) program can help your firm avoid incomplete, indirect, and garbled communication with your clients.
Overcoming User Pause: Unlocking the Full Potential of Your CX Strategy
When overwhelmed by too many choices, decision-making can stall, resulting in “User Pause.” This affected a client’s feedback program, causing paralysis and missed opportunities. Streamlining options helped them re-energize their team and enhance their client experience strategy.
Using Electronic Listening & Feedback Software to Navigate & Improve Remote Work Models
By adding feedback software to their technology framework, professional services firms can establish strong electronic listening in their remote work environment.
Overcoming the Biggest Roadblocks to CX Adoption
With a clear business case, broad stakeholder support, and a strategic approach to implementation, firms can unlock the full potential of CX and achieve long-term success.
Using Your Customer Feedback Program to Identify Referrals
Research, relate, and react to promoters so they become a referral source for more business within their own company and with their connections at other companies.
How to Choose the Best Customer Feedback Software for Your A/E/C Firm
Research, relate, and react to promoters so they become a referral source for more business within their own company and with their connections at other companies.