For over two decades, Client Savvy has been at the forefront of championing Client Experience (CX) within architecture, engineering, construction (AEC), legal, accounting, staffing, and various professional service sectors. Despite our leadership and dedication, we've come to a pivotal realization: collectively, our efforts have only scratched the surface, influencing less than 1% of the vast professional services market.
The adoption of CX practices in professional services has been, quite frankly, glacial. This slow pace not only limits the potential growth and innovation within our industries but also hinders the value we can deliver to you, our esteemed clients.
In ClearlyRated, we've found a partner who not only shares our passion for elevating CX but also brings complementary strengths to the table. Their market leadership in staffing and accounting, combined with a growing presence in legal and other sectors, mirrors our commitment and challenges.
Together, even as two of the most prominent advocates for CX, we still represent a fraction of the market. This underscores a significant truth: the majority of the professional services realm has yet to embrace the transformative power of CX.
By merging our expertise, resources, and visions, Client Savvy and ClearlyRated are poised to ignite a CX revolution. Here's how this union will benefit you:
- Enhanced Reputation Management: ClearlyRated's robust platform will empower you to capture detailed client testimonials, showcase service-specific satisfaction scores, and amplify your brand's online presence.
- Advanced AI Analytics: Leverage cutting-edge analytics to gain deeper insights into client sentiments, enabling proactive improvements and fostering stronger client relationships.
- Expanded CX Community: Join a broader network of CX enthusiasts across various professional services, facilitating the exchange of innovations, best practices, and collaborative growth.
- Accelerated CX Adoption: Our combined efforts will drive the integration of CX as a core business practice, transforming industries and elevating the standards of service delivery.
- Rapid Product Innovation: With unified resources, we'll expedite the development of tools and solutions designed to enhance your client interactions and overall experience.
We understand that change can be daunting, especially when unexpected. Let me assure you: there will be no staffing changes. The team you've come to know and trust remains dedicated to your success. Our commitment to delivering exceptional service is unwavering.
This merger isn't just a strategic business move; it's a clarion call to elevate the professional services industry. Together, we aim to set new benchmarks for client satisfaction, trust, and loyalty.
I invite you to join us on this transformative journey. Let's work hand in hand to make CX the cornerstone of all professional services, ensuring sustained growth and unparalleled value for all stakeholders.
P.S. We are thrilled to announce that at our upcoming CXps conference, both Client Savvy and ClearlyRated will share more about our unified vision and the exciting future ahead. We warmly invite you to attend and be part of this pivotal moment. Strike that - it's not a moment. It's a movement. Are you in? We certainly hope so. It'll take all of us to make it happen.
With gratitude and optimism,
Ryan Suydam, Founder of Client Savvy
Baker Nanduru, CEO of ClearlyRated
