by Tom Smith | Feb 8, 2021 | Client Experience Management, Client Experience Strategy, Client Journey Mapping, Relationship Building, Uncategorized
“Why do you think the client said that?” Having empathy for clients can be challenging, especially in such a fast-paced culture. We frequently hear from our professional services clients, “I really like the work I do, if I just didn’t have to deal with the...
by Tom Smith | Jan 25, 2021 | Client Experience Management, Client Experience Strategy, Feedback and Analytics, Uncategorized
Get feedback early, often, from everyone, interpret, and respond. Over the past 17 years, Client Savvy has gathered successful client feedback from more than one million clients of over 500 professional services companies spanning 20 time zones. Here are five things...
by Tom Smith | Jan 18, 2021 | Client Experience Management, Client Experience Strategy, Growth Strategy, Uncategorized
Integrate client experience management into your digital transformation initiatives to accelerate the benefits and returns of each. Professional services firms are realizing the importance of technology and data to the success of their business. The professional...
by Tom Smith | Dec 7, 2020 | Client Experience Management, Client Experience Strategy, Feedback and Analytics, Relationship Building, Uncategorized
They’re both CX. I recently joined Client Savvy, the leader in providing client experience management solutions and data-driven client feedback to professional services firms to help them drive revenue, referrals, and repeat business. Over the past 20 years, I...
